Salesforce Administrator
Location: Washington, DC (hybrid)
Clearance: Active Secret (TS Preferred)
Type: Exempt
About This Role
We're looking for a detail-oriented, self-directed Salesforce Administrator to support the U.S. Department of Justice (DOJ) in a secure federal environment. As the sole Salesforce resource on the team, you'll divide your time among platform administration, Salesforce user support, and targeted development, ensuring Salesforce is configured to meet mission needs while maintaining strict security and compliance standards.
Responsibilities
- Administer, configure, and maintain Salesforce orgs, including user management, permissions, workflows, and automation.
- Create and maintain dashboards, reports, page layouts, and custom objects.
- Manage data quality across the platform.
- Gather requirements from federal stakeholders and translate them into scalable Salesforce solutions.
- Ensure compliance with federal security policies and change-management processes.
- Serve as the first point of contact for Salesforce users, triaging, troubleshooting, and resolving issues or escalating them as needed.
- Process Salesforce access requests, account issues, and user onboarding and offboarding.
- Track and document support requests, resolutions, and recurring issues, and recommend fixes.
- Provide user training and documentation, including knowledge-base content, to enhance adoption and platform efficiency.
- Build and maintain Flows, Apex code, and Lightning Web Components to deliver approved enhancements.
- Develop and support integrations with other systems using Salesforce APIs.
- Write SOQL/SOSL queries to support reporting and data needs.
- Work within Agile or iterative development environments.
Required Qualifications
- Active Secret clearance.
- 3+ years of Salesforce administrator experience.
- Salesforce Administrator certification (or equivalent experience).
- Strong understanding of roles, profiles, flows, validation rules, and security settings.
- Experience providing user support in a help desk or service desk environment.
- Ability to work in a hybrid arrangement in Washington, DC, with consistent availability during core business hours to provide Salesforce help desk support.
- Ability to work with technical and non-technical federal stakeholders.
- Strong communication and problem-solving skills.
- Self-starter with the ability to work independently with minimal guidance.
- Ability to organize and prioritize work.
Preferred Qualifications
- Top Secret (TS) clearance.
- Working knowledge of Apex, Lightning Web Components, SOQL/SOSL, and Salesforce configuration.
- Experience with Salesforce integration and API development.
- Additional Salesforce certifications, such as Platform App Builder or Platform Developer I.
- Experience with a ticketing or service management tool.
- Experience supporting federal agencies or government contractors.
- Familiarity with ATO processes, FedRAMP environments, or secure cloud operations.
Salary: $110,000 - $130,000
About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.