5 + years of experience as a Business Analyst (BA) with good experience in admin role, for leading enterprise-scale CRM, PRM projects.
Around 2 Years of experience/ exposure in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
Should have Working knowledge of process documentation & project management software.
Qualifications:
BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required.
Salesforce Administrator Certification (required)
Salesforce Marketing Cloud Consultant (required)
Skills Requirements:
Strong knowledge of Consumer, Retail, Enterprise channel & End customer sales. Experience in Sales operations, partner management & enablement preferred.
Experience with tools such as Jira, Confluence, and Microsoft Office Suite.
Deep understanding of Salesforce Platform functionality and best practices, with emphasis in Sales Cloud & Marketing Cloud
Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems.
Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities.
Experience with Agile / Scrum delivery models.
Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
Working knowledge of process documentation & project management software.
Experience working with large-scale, complex datasets and using salesforce data tools.
Ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight
Keen understanding of system security and controls
Key Responsibilities:
Work closely with the Business teams as functional experts in key channel sales / end-user sales / merchandising / digital and physical retail processes and related solutions needs.
Establish credibility as trusted advisors to understand business requirements and quickly providing options for consideration.
Propose solutions beyond what has been requested by business partners. Work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability.
Set up success criteria for initiatives that are clearly measurable and achievable through the scope of deliverables.
Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation.
Support key business processes promoting application, data integrity, governance, and compliance.
Manage the Salesforce application and involve to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes.
Design and implement reports, dashboards and alerts that support the business processes and deliver business insight.
Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.
Analyze current business processes and identify opportunities for optimization through Salesforce.
Numbers & Facts
Location
Bay Area, CA
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Acceptance Testingunmatched
Administrative Skillsunmatched
Agile Programming Methodologiesunmatched
Alliance/Partner Managementunmatched
Analysis Skillsunmatched
Atlassian JIRAunmatched
Best Practicesunmatched
Business Analysisunmatched
Business Processesunmatched
Business Supportunmatched
Change Managementunmatched
Channel Salesunmatched
Cloud Computingunmatched
Computer Scienceunmatched
Computer Securityunmatched
Consultingunmatched
Customer Relationship Management (CRM)unmatched
Data Setsunmatched
Documentationunmatched
Ecosystemsunmatched
Marketingunmatched
Merchandisingunmatched
Microsoft Officeunmatched
Process Analysisunmatched
Process Flowunmatched
Product Lifecycleunmatched
Project Evaluationunmatched
Project Management Softwareunmatched
Project/Program Managementunmatched
Reporting Dashboardsunmatched
Retailunmatched
Retail Channelunmatched
Return on Investment (ROI)unmatched
Salesunmatched
Sales Operationsunmatched
Salesforce.comunmatched
Scripting (Scripting Languages)unmatched
Scrum Project Management and Software Developmentunmatched
Software Development Lifecycle (SDLC)unmatched
Standards Developmentunmatched
Systems Administration/Managementunmatched
Tableauunmatched
Testingunmatched
Time Managementunmatched
Use Casesunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.