As a Salesforce Developer, you will be instrumental in supporting and implementing Salesforce solutions critical to our client's business operations.
This role demands a strong technical acumen in Salesforce platforms, deep expertise in integrations with diverse systems, and the ability to ensure seamless end-to-end issue resolution.
Your contributions will drive operational efficiency and support the company's ongoing commitment to delivering superior experiences in the travel, transport, logistics, and hospitality sectors.
Detailed Responsibilities
Serve as the Subject Matter Expert (SME) for SFDC applications, providing advanced technical support and guidance.
Exposure to Security configurations and hardening in Salesforce
Manage and resolve production issues, ensuring timely ticket resolution and uninterrupted business processes.
Facilitate and drive cross-functional communication with different system owners to track, trace, and troubleshoot integration-related issues.
Oversee and execute end-to-end ownership of support tickets, ensuring prompt and effective communication with stakeholders.
Utilize and support integrations with platforms such as Pardot and ServiceNow.
Provide production support coverage during Central Standard Time (CST) business hours in Dallas, and deliver on-call support during off hours as needed.
Collaborate with other technical teams to identify and implement system improvements and best practices.
Skill Requirements
10 to 15 years of experience in Salesforce support and implementation, particularly in large-scale, complex environments.
Strong technical proficiency in Salesforce (SFDC) platform, including custom development, integrations, and interface management.
In-depth understanding of system integrations and the ability to work collaboratively with other system owners.
Proven expertise in troubleshooting, root cause analysis, and resolving complex technical issues.
Hands-on experience with Pardot and ServiceNow platforms.
Excellent communication and interpersonal skills for effective stakeholder management.
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).