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Salesforce Architect

TechDigital

Dallas, TX

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Best Practices, Business Operations, Business Processes, Cloud Computing, Communication Skills, Computer Science, Cross-Functional, Engagement Marketing, Hospitality and Tourism, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Marketing Automation Software, On Call, Operational Support, Problem Solving Skills, Production Support, Root Cause Analysis, Sales, Sales Pipeline, Salesforce.com, ServiceNow, System Integration (SI), Team Player, Technical Support, Telephony, Time Management, Transportation and Logistics
LOCATION
Dallas, TX
POSTED
30+ days ago
Experience is required in the below Salesforce Modules
  • Salesforce Sales Could - Membership sales and pipeline management.
  • Salesforce Service Could
  • Marketing Cloud Account Engagement (Pardot) - Marketing automation
  • Member self-service portal
  • Integration with Telephony Systems (Dial Pad)
  • Docusign - Document tracking
Overview of the Role
  • As a Salesforce Developer, you will be instrumental in supporting and implementing Salesforce solutions critical to our client's business operations.
  • This role demands a strong technical acumen in Salesforce platforms, deep expertise in integrations with diverse systems, and the ability to ensure seamless end-to-end issue resolution.
  • Your contributions will drive operational efficiency and support the company's ongoing commitment to delivering superior experiences in the travel, transport, logistics, and hospitality sectors.
Detailed Responsibilities
  • Serve as the Subject Matter Expert (SME) for SFDC applications, providing advanced technical support and guidance.
  • Exposure to Security configurations and hardening in Salesforce
  • Manage and resolve production issues, ensuring timely ticket resolution and uninterrupted business processes.
  • Facilitate and drive cross-functional communication with different system owners to track, trace, and troubleshoot integration-related issues.
  • Oversee and execute end-to-end ownership of support tickets, ensuring prompt and effective communication with stakeholders.
  • Utilize and support integrations with platforms such as Pardot and ServiceNow.
  • Provide production support coverage during Central Standard Time (CST) business hours in Dallas, and deliver on-call support during off hours as needed.
  • Collaborate with other technical teams to identify and implement system improvements and best practices.
Skill Requirements
  • 10 to 15 years of experience in Salesforce support and implementation, particularly in large-scale, complex environments.
  • Strong technical proficiency in Salesforce (SFDC) platform, including custom development, integrations, and interface management.
  • In-depth understanding of system integrations and the ability to work collaboratively with other system owners.
  • Proven expertise in troubleshooting, root cause analysis, and resolving complex technical issues.
  • Hands-on experience with Pardot and ServiceNow platforms.
  • Excellent communication and interpersonal skills for effective stakeholder management.
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Administrator) are highly desirable.
Other Requirements (Optional)
  • Experience working in the travel, transport, logistics, or hospitality domains is a plus.
  • Familiarity with ITIL processes and agile methodologies.
  • Additional certifications in related technologies are an advantage.

About the Company

T

TechDigital

COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified

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