Salesforce Business Analyst

Must Have Technical/Functional Skills
" sales, service certifications required
" FSC certification will be preferred
" Banking and financial services experience is preferred
" Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution
" working knowledge in data migration and integration
" Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)

Roles & Responsibilities
" Execute quick POC
" Write user stories aligning to product capabilities of Financial Service cloud and experience cloud
" Hands on work on the existing salesforce implementation
" Lead defining and practical business solutions based on Salesforce.com technology implementing; experience leading executive discovery sessions
" Understand requirements (functional and technical) needed to address client needs
" Perform routine administration functions for Salesforce.com
" Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Saleforce projects
" Actively co-ordinate and participate in SIT and UAT
" Co-ordinate with business and IT stakeholders
" Onsite-offshore co-ordination
" Report regular progress on projects
" Testing and training strategies