Salesforce Business Analyst

• Experienced Salesforce Business Analyst responsible for gathering, analyzing, documenting, and translating business requirements into detailed functional specifications and technology solutions.
  
• Collaborate with business and technology stakeholders to gather, analyze, and translate business requirements into functional specifications, considering both functional and non-functional requirements.
  
• Analyze existing system capabilities and recommend suitable technology solutions and improvements.
  
• Create and manage epics, user stories, wireframes, business rules, and acceptance criteria, ensuring stories are ready for upcoming sprints.
  
• Work on Salesforce Sales Cloud and Service Cloud requirements, preferably with hands-on experience in managing business requirements.
  
• Validate third-party Salesforce integrations by reviewing API request and response payloads and providing relevant details to development teams.
  
• Test APIs and validate successful and failed responses received in Salesforce through asynchronous integration testing.
  
• Configure Salesforce functionalities, including workflows, validation rules, permissions, and automation.
  
• Possess knowledge of Salesforce Lightning Components, Salesforce Classic, and Visualforce.
  
• Support testing teams in translating business requirements and use cases into test scenarios, conditions, and expected results for functional, performance, UAT, and operational acceptance testing.
  
• Collaborate with stakeholders to assess business impacts, existing processes, system changes, and integration requirements.
  
• Participate in project planning, effort estimation, risk identification, mitigation planning, status reporting, and issue escalation.
  
• Review solution designs, prototypes, and other project deliverables to ensure quality and alignment with business requirements.
  
• Provide operational and process-related analysis and support while identifying opportunities to improve productivity and operational efficiency.
  
• Follow established requirements management, project management, technology delivery, and architecture standards.
  
• Stay updated on Salesforce technologies, industry trends, business processes, and emerging solutions.
  
• Promote collaboration, innovation, quality, and effective communication across business and technology teams.
  

Mandatory Skills & Certifications:

• Salesforce Business Analysis
  
• Salesforce Sales Cloud and Service Cloud
  
• Salesforce Administration and Configuration
  
• Third-party API Integrations and Testing
  
• User Stories, Epics, Wireframes, and Acceptance Criteria
  
• Knowledge of Salesforce Lightning, Classic, and Visualforce
  
• Basic Salesforce certifications: Salesforce Business Analyst, Salesforce Administrator, and/or Salesforce Platform App Builder.