Salesforce Delivery & Functional Transformation Senior Manager - Agentforce

We Are:

Accenture's Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we're the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We're building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice.

You Are:

A Senior Delivery and Transformation Leader who leads the design, solutioning, and delivery of Agentforce-powered business transformations for enterprise clients. You sit at the intersection of AI, Salesforce, business process transformation, and consulting delivery. You engage with client executives, shape Agentforce solutions, lead functional workstreams, and drive adoption of AI-enabled operating models across Sales, Service, Revenue Operations, and Customer Experience functions. Complex problems don't faze you, thanks to your analytical, organizational, and time-management skills, and you bring out the best in your team. As both a trusted advisor and a delivery leader, you help clients translate business challenges into scalable Agentforce use cases that deliver measurable business outcomes.

The Work:

Agentforce Delivery Leadership

• Lead functional design and delivery of Agentforce implementations and AI-powered transformation programs.
• Define agent use cases, workflows, business processes, governance models, and operating frameworks.
• Partner with technical architects and engineering teams to ensure successful solution delivery.
• Drive value realization, adoption, and business outcomes post-deployment.

Business Process Transformation

• Assess current-state processes and identify opportunities to leverage AI and automation.
• Redesign sales, service, customer support, and operational workflows using Agentforce and Salesforce capabilities.
• Develop future-state operating models that improve productivity, customer experience, and growth.

Revenue Operations & GTM Transformation

• Lead transformations across lead management, opportunity management, territory planning, routing, assignment, and revenue operations processes.
• Apply expertise in intelligent routing and workflow optimization platforms such as LeanData.
• Help clients optimize how work is prioritized, assigned, and actioned across teams and AI agents.

Client Advisory & Pursuit Support

• Facilitate executive workshops and discovery sessions.
• Support sales pursuits through solutioning, demonstrations, value storytelling, and proposal development.
• Partner with account teams to identify growth opportunities and expand Agentforce adoption.

Capability Development

• Create reusable assets, methodologies, accelerators, and industry-specific Agentforce playbooks.
• Coach and mentor consultants and analysts.
• Help establish best practices for Agentforce delivery across the Salesforce Business Group