Salesforce Product Manager

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Manager Product Development today with HCA Healthcare.

Job Summary and Qualifications

The primary purpose of the position is to provide product leadership and expertise for developing and supporting new and existing Salesforce products within Integrated Care department at HCA. This individual will serve as the primary product owner for Salesforce capabilities, ensuring the platform delivers measurable business value, improves operational efficiency, and supports organizational growth. The ideal candidate combines strong Salesforce platform knowledge, product management expertise, business process optimization, and exceptional stakeholder management skills. This role will partner closely with multiple business units across HCA including Finance, Provider Relations, Marketing, Operations, and executive leadership to translate business needs into scalable, user-centric Salesforce solutions. The Salesforce Product Manager will be accountable for maximizing the value of our Salesforce investment through effective product prioritization, roadmap execution, adoption, governance, and continuous innovation. 

The candidate must be a highly motivated self-starter and must be committed to delivering high quality solutions within agreed upon timelines. Ultimately, the candidate’s success will be evaluated by the performance advances the entire Integrated Care Salesforce team is able to achieve on a consistent basis. The following are highlighted competencies and core expectations for the job/role: 

• Define and communicate the Salesforce product vision, strategy, and roadmap aligned with organizational objectives. 
• Own and maintain a prioritized product backlog based on business value, user needs, technical dependencies, and strategic priorities. 
• Identify opportunities to leverage Salesforce capabilities to streamline business processes, improve customer experiences, and increase productivity. 
• Evaluate new Salesforce features, platform enhancements, and emerging technologies to drive innovation. 
• Establish measurable product goals, success criteria, and key performance indicators (KPIs). 
• Balance short-term operational needs with long-term platform scalability and sustainability. 
• Serve as the primary liaison between business stakeholders, technology teams, and Salesforce delivery resources. 
• Facilitate discovery workshops, requirements-gathering sessions, and product planning discussions. 
• Translate complex business requirements into clearly defined product capabilities, user stories, and acceptance criteria. 
• Manage competing stakeholder priorities and drive alignment on product decisions. 
• Communicate product roadmap updates, release plans, and business outcomes to leadership and key stakeholders. 
• Oversee the functional direction and evolution of the Salesforce platform, including applicable products such as Sales Cloud, Service Cloud, Experience Cloud, and Revenue Cloud. 
• Partner with Salesforce Administrators, Developers, Architects, and integration teams to deliver secure, scalable, and maintainable solutions. 
• Guide decisions related to Salesforce configuration, automation, integrations, data architecture, and platform enhancements. 
• Oversee the functional direction and evolution of the Salesforce platform, including applicable products such as Sales Cloud, Service Cloud, and Marketing Cloud. 
• Partner with Salesforce Administrators, Developers, Architects, and integration teams to deliver secure, scalable, and maintainable solutions. 
• Guide decisions related to Salesforce configuration, automation, integrations, data architecture, and platform enhancements. 
• Promote platform standardization, reuse of native Salesforce capabilities, and reduction of unnecessary customization. 
• Collaborate with technical teams to maintain platform health, security, performance, and compliance. 
• Ensure Salesforce solutions align with enterprise architecture, governance standards, and business requirements. 
• Lead the software development lifecycle process for selected projects that are designed to stabilize, enhance, and/or expand capabilities related to the Clinical Development team. 
• Serve as the Product Manager within an Agile Framework that includes the following… o Gather requirements from the Product Owner and other Business stakeholders o Author stories with strong acceptance criteria o Prioritize stories o Accept/Reject stories o Coordinate with other technical teams at HCA on necessary activities o Remove team roadblocks 
• Manage all staff members involved in the software development process – Developers, Business Analysts, Quality Assurance and Support as needed o People management – Staff meetings, Resource Allocation Management, Performance Reviews, Time Management, PTO, Employee Development Planning, Mentoring 
• Manage processes for ongoing application support by ensuring tickets are assigned to team members appropriately and completed in a manner that meets or exceeds pre-defined service level agreements 

The candidate will be involved in: 

• Leading and managing Salesforce development projects thru inception, elaboration, development, testing, and implementation. 
• Ensure staff are maintaining documentation for projects and ensuring that information can be easily located and referenced by the organization. This may include Requirements, ISAM, and other documentation development. 
• Ensure staff are providing advanced troubleshooting user support, working with end users at all levels of the organization 
• Ensure baseline key performance indicators are established as well as relevant operating metrics can be gathered in order to evaluate before/after results related to new technology adoption 
• Identify and help implement process additions/changes/deletions that augment the technology adoption  Conduct training sessions and/or ensure relevant training is performed as necessary to help ensure high levels of technology adoption 
• Identify and acquire technologies along with all supporting managerial tasks (e.g.- contract management, requisitioning, invoice payments) 

Knowledge of three or more of these areas would be preferred: (3-7 years of experience)

• Design tools Figma, Photoshop, Illustrator, Sketch 
• Native mobile UX/UI 0 Mobile asset delivery 
• Wireframing and prototyping (Figma, inVision, etc) 
• User testing 
• Interaction design 
• Manage product development lifecycles 
• Agile development expertise 
• Lead and mentor team designers 
• Able to self manage work load 

Certifications (optional)

• Salesforce Certified Administrator. 
• Salesforce Platform App Builder certification. 
• Certified Scrum Product Owner (CSPO) or equivalent Agile certification.

What qualifications you will need:

• College graduate preferred
• Familiarity with Lean/Agile techniques in development environment (certifications are preferred, but a proven history is highly desired) 
• Formal experience as a Product Manager 
• Relevant experience/knowledge working with Hospitals and their integration needs 
• Management of staff, Lead and implemented projects with >=5 members, >=1,000 hour projects

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager Product Development opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.