Salesforce Product Manager

Experience: 10+ years

Certifications: Any Salesforce certification preferred

Location: King of Prussia, PA ( Hybrid, 3 days office and 2 days remote)

Role Overview:

Project Management Office, Sponsors, functional business areas, IT, and marketing teams to measure and oversee quality throughout the product lifecycle.

Job Description:

• Acquire high-level strategic direction and business priorities from Program Sponsors.
• Facilitates creation of product vision and goals with product owner and program sponsors.
• Facilitate the definition of product MVP by educating, providing guidance, driving decisions, and consensus. Communicate MVP and gather approvals.
• Maintain and manage MVP scope by following established processes and communication plans.
• Define product roadmap/timelines with inputs from Product Owner(s)/Teams(s) specifying goals, strategy, dependencies, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
• Prioritize features/capabilities working with the Product Owner and IT. Including Sprint Planning, Support, and Tech updates
• Identify and maintain a list of SMEs crucial to product execution.
• Identify end-user lists and roles for the product.
• Stay informed and aware of as-is and to-be business processes with the system component/product in perspective.
• Train with the Product Owner to acquire business knowledge with the system component/product so as to act as a proxy when/if required.
• Share and communicate business process impacts so team members responsible for Change Management can plan and execute.
• Work with the IT Project Manager to translate the roadmap into build priorities.
• Facilitate UAT script and plan discussions between users/customers, SMEs, and Business Analysts.
• Plan and facilitate UAT.
• Escalate data-related challenges to Data owner/team.
• Responsible for issue resolution, escalation plan, risk mitigation, communication plan, coordination with process Improvement team, and regular updates to Product Team and PMO
• Communicate project milestone and deliverable status to Product Team and PMO
• Coordinate and facilitate meetings, internal and external communications in support of project goals and activities (UAT, training, launch, hypercare).
• Coordinate user acceptance testing and work with IT to ensure traceability to original requirements.
• Develop and manage business cutover plans, implementation/roll-out
• Administer, manage hypercare activities, communication, and tracking
• Implement, monitor, and report on key metrics
• Responsible for managing content creation and documentation management in support of the program
• Participate/conduct stakeholder focus groups for input
• Effectively use project artifacts, tools, and templates to communicate progress and capture outcomes, next steps, and decisions
• Leverage industry best practices in the adoption and implementation of project management practices, governance, and processes
• Executes the launch of new products and features for the product
• Manage scope and the change request process, coordinating the decision process of scope and the budgetary impact of changes from original specifications.
• Occasionally, travel to Clean Earth facilities
• Lead and/or participate in key meetings like Product Team updates, Project Coordination, Steering committee and PMO
• Leverage industry best practices in the adoption and implementation of project management practices, governance, and processes.
• Perform other reasonably related tasks as assigned by management.