Job Title: Salesforce Production Support Engineer
Location: Woodlands Hills CA
Duration: 6 months (Extendable)
Pay Range: $48-50/Hour on W2/C2C (All Inclusive)
Request ID: 114666-1
Position Summary:
"" Provide day-to-day production support for Salesforce Sales Cloud, Service Cloud, and custom applications.
" Analyze, troubleshoot, and resolve incidents, defects, and user-reported issues within established SLAs.
" Perform root cause analysis (RCA) and implement preventive measures to minimize recurring issues.
" Monitor application health, integrations, batch jobs, and data quality.
" Manage user access, profiles, roles, permission sets, and security configurations.
" Support deployments, hotfixes, and release activities across environments.
" Work closely with business users, developers, and cross-functional teams to resolve production challenges.
" Create and maintain support documentation, knowledge articles, and operational runbooks.
" Participate in on-call support and major incident management activities."
Skills Required:
Seeking an experienced Salesforce Production Support Engineer to provide L2/L3 support for Salesforce applications, ensuring platform stability, issue resolution, and continuous improvement of business-critical processes. The role requires strong expertise in Salesforce administration, troubleshooting, incident management, and stakeholder communication.
Essential Skills:
"" Strong experience with Salesforce Administration and Production Support.
" Knowledge of Apex, Triggers, SOQL, Lightning Web Components (LWC), and Aura Components.
" Hands-on experience with Salesforce Service Cloud and Sales Cloud.
" Experience supporting integrations using REST/SOAP APIs, Middleware, or ETL tools.
" Proficiency in troubleshooting workflows, flows, validation rules, and automation processes.
" Familiarity with Salesforce reports, dashboards, and data management tools.
" Experience with deployment tools such as Copado, Gearset, Change Sets, or Salesforce DX.
" Knowledge of ITIL processes including Incident, Problem, Change, and Release Management."
DESIRABLE_SKILLS
"" Salesforce Administrator Certification.
" Salesforce Platform App Builder or Platform Developer Certification.
" Experience working in Agile/Scrum environments.
" Exposure to ServiceNow, Jira, and monitoring tools."
Experience Required :
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