Salesforce Senior Business Analyst

SGA Inc.

Bethesda, MD

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JOB DETAILS

SKILLS

Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Backlog Prioritization, Best Practices, Business Analysis, Business Development, Business Processes, Cartography, Case Management, Cloud Computing, Communication Skills, Computer Telephony Integration (CTI), Consulting, Contract Analysis, Customer Relationship Management (CRM), Customer Support/Service, Data Structures, DevOps, Documentation, Genetics, Higher Education, Leadership, Marketing, Microsoft Windows Azure, Mock Up, Problem Solving Skills, Process Development, Process Improvement, Product Demonstration, Product Engineering, Product Planning, Product Programs, Project/Program Coordination, Requirements Management, Risk Analysis, Salesforce.com, Short Messaging Service (SMS), Software Development Lifecycle (SDLC), Sprint Planning, Staff Development, Standup Meetings, Technical Delivery, Traceability, Wireframes

LOCATION

Bethesda, MD

POSTED

30 days ago

Software Guidance & Assistance, Inc. (SGA), is searching for a Salesforce Business Analyst for a CONTRACT assignment with one of our premier Higher Education clients in Adelphi, MD.
Hybrid schedule preferred with onsite presence 1-2 days per week at UMGC headquarters. Remote candidates located within the United States and working ET hours will also be considered.
Responsibilities:

Lead discovery workshops with key stakeholders to understand business objectives, problem statements, current state processes, and targeted outcomes
Gather, analyze, document, and refine business and functional requirements into detailed user stories and acceptance criteria
Translate business requirements into solution specifications aligned with Salesforce platform capabilities and product roadmap initiatives
Partner closely with Solutions, Product, and Engineering teams to support delivery of scalable Salesforce solutions
Design business processes, workflow diagrams, process maps, and functional specifications
Drive stakeholder communication for enhancements, defects, sprint deliverables, demos, and backlog prioritization
Demonstrate Salesforce platform capabilities and AppExchange solutions aligned to business needs
Assess and recommend Salesforce best practices, features, and process improvements
Support Agile delivery processes including sprint planning, backlog grooming, daily standups, and user acceptance testing
Maintain documentation including architecture artifacts, traceability matrices, requirements, workflows, and system procedures
Provide project coordination support including milestone tracking, risk identification, and delivery planning
Stay current on Salesforce releases, roadmap updates, and AppExchange technologies
Serve as a trusted advisor between business stakeholders and technical delivery teams

Required Skills:

7+ years of experience leading discovery workshops and gathering/documenting business requirements
5+ years of experience as a Salesforce Business Analyst and/or Salesforce Administrator
Salesforce Admin Certification (ADM-201)
Strong experience with Salesforce Service Cloud
Experience with Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, and Chat integrations
Strong understanding of Salesforce architecture, CRM data structures, and Salesforce best practices
Experience decomposing business requirements into user stories and acceptance criteria
Experience working within Agile environments using Jira, Azure DevOps, or similar tools
Experience creating business process maps, workflow diagrams, functional specifications, mockups, and wireframes
Strong analytical, communication, stakeholder management, and problem-solving skills
Experience working independently in remote and hybrid team environments
Knowledge of SDLC methodologies and Agile delivery frameworks

Preferred Skills:

Salesforce Sales Cloud Consultant certification
Salesforce Service Cloud Consultant certification
Salesforce Education Cloud Consultant certification
Experience with Education Cloud
Experience with Marketing Cloud
Experience with Einstein Analytics
Prior USM and/or UMGC experience
Consulting background supporting enterprise Salesforce initiatives
Experience within higher education environments

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

About the Company

SGA Inc.

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