Sign upLog in

Salesforce Service Cloud Consultant

TechDigital

Coppell, TX

Apply
JOB DETAILS
SKILLS
Acceptance Testing, Application Builders, Application Programming Interface (API), Automation, Best Practices, Business Support, Case Management, Cloud Computing, Communication Skills, Computer Telephony Integration (CTI), Consulting, Customer Support/Service, REST (Representational State Transfer), Salesforce.com, User Interface/Experience (UI/UX)
LOCATION
Coppell, TX
POSTED
30+ days ago
Key Responsibilities
  • Work with business and support teams to understand service requirements
  • Configure and customize Salesforce Service Cloud features
  • Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge
  • Implement workflows, automation, and service processes
  • Ensure best practices for user experience, performance, and security
  • Support testing, UAT, deployment, and post go live support
  • Collaborate with integration and platform teams as needed
Required Skills & Experience
  • Strong experience with Salesforce Service Cloud
  • Hands on knowledge of case management and customer support processes
  • Experience with Lightning Experience
  • Basic understanding of integrations (REST APIs, CTI, email to case)
  • Ability to communicate effectively with business stakeholders
Certifications (Preferred)
  • Salesforce Administrator
  • Salesforce Service Cloud Consultant
  • Salesforce Platform App Builder

About the Company

T

TechDigital

COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified

Resume Resources

Free Resume TemplatesFree Resume Builder