Salesforce Specialist

Our client, an established company in Kalamazoo, is looking for an experienced Salesforce Specialist.

Title: Salesforce Specialist
Employment Type: Full Time Direct Hire
Work Arrangement: Onsite, Kalamazoo, MI
Salary: $52,000 - $93,000

Role Summary
As the company’s dedicated Salesforce owner, you’ll move the org to Lightning, redesign how data is entered and reported, and train the sales team to use it. You’ll build and deploy changes yourself, report directly to senior leadership, and back up the customer support line when the team is short.

Responsibilities

• Lead the move from Salesforce Classic to Lightning, from planning through user rollout
• Review how sales and support use Salesforce today and redesign data entry, tracking and reporting
• Build and maintain objects, fields, page layouts, automation, reports and dashboards
• Create written guides and short training videos, and run training for sales and support staff
• Set up a process to archive inactive customer accounts
• Track customer call metrics in Salesforce
• Back up the support team on inbound calls and emails, including order entry and lookups in internal systems
• Set up new customers in internal systems and keep their records current
• Keep all customer data accurate and confidential

Requirements

• Bachelor’s degree and 5+ years of hands-on Salesforce experience
• Has configured and deployed Salesforce changes personally and trained non-technical users
• Preferred: Salesforce Admin, App Builder or Platform Developer I certification
• Preferred: Classic to Lightning migration experience