Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions.
Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance.
MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems.
Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards.
Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing.
Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training.
Requirements:
Minimum 5 years in Salesforce administration and support with MuleSoft integration experience.
Technical Skills:
Strong Salesforce administration proficiency (security model, data management, customization).
Working knowledge of MuleSoft Anypoint Platform and API management.
Experience with SOQL, Data Loader, REST/SOAP APIs.
Basic understanding of Apex and Visualforce for troubleshooting.
Familiarity with version control and change management.
Core Competencies:
Exceptional analytical and problem-solving abilities.
Excellent communication skills with ability to explain technical concepts to diverse audiences.
Strong attention to detail and ability to manage multiple priorities.
Customer-service oriented with collaborative mindset.
Preferred Skills:
Salesforce Administrator certification (ADM 201).
Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer.
Experience with Einstein Analytics, Agile/Scrum, and DevOps practices.
Numbers & Facts
Location
Iselin, NJ
Salary
$84 Per Hour
Skills
Administrative Skillsunmatched
Agile Programming Methodologiesunmatched
Analysis Skillsunmatched
Application Buildersunmatched
Application Programming Interface (API)unmatched
Auditingunmatched
Automationunmatched
Best Practicesunmatched
Change Managementunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Consultingunmatched
Continuous Improvementunmatched
Customer Support/Serviceunmatched
Data Modelingunmatched
Detail Orientedunmatched
DevOpsunmatched
Documentationunmatched
Ecosystemsunmatched
Identify Issuesunmatched
Information Technology/Systems Auditunmatched
Multitaskingunmatched
Network Supportunmatched
Performance Tuning/Optimizationunmatched
Problem Solving Skillsunmatched
Process Developmentunmatched
Process Flowunmatched
Process Improvementunmatched
REST (Representational State Transfer)unmatched
Release Management/Engineeringunmatched
Reporting Dashboardsunmatched
SOAP (Simple Object Access Protocol)unmatched
Sales Supportunmatched
Salesforce.comunmatched
Scrum Project Management and Software Developmentunmatched
Security Information and Event Management (SIEM)unmatched