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Salesforce Support Analyst

Axelon

Iselin, NJ

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JOB DETAILS
SKILLS
Administrative Skills, Agile Programming Methodologies, Analysis Skills, Application Builders, Application Programming Interface (API), Auditing, Automation, Change Management, Cloud Computing, Communication Skills, Consulting, Continuous Improvement, Customer Support/Service, Data Modeling, Detail Oriented, DevOps, Documentation, Ecosystems, Identify Issues, Information Technology/Systems Audit, Multiplatform/Cross-Platform, Multitasking, Network Support, Performance Tuning/Optimization, Problem Solving Skills, Process Development, Process Flow, Process Improvement, REST (Representational State Transfer), Release Management/Engineering, Reporting Dashboards, SOAP (Simple Object Access Protocol), Sales Support, Salesforce.com, Scrum Project Management and Software Development, Security Information and Event Management (SIEM), Service Level Agreement (SLA), Software Engineering, Source Code/Configuration Management (SCM), Systems Administration/Management, Team Player, Technical Support, User Account Administration
LOCATION
Iselin, NJ
POSTED
Today

Title: Salesforce Support Analyst (onsite)
Location: Iselin, NJ | Pay: 87/hr

Position Overview:

  • Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions.
  • This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.

Key Responsibilities:

  • Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions

  • Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance

  • MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems

  • Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards

  • Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing

  • Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training

Required Qualifications:

  • 5-8 years in Salesforce administration and support with MuleSoft integration experience

Technical Skills:

  • Strong Salesforce administration proficiency (security model, data management, customization)
  • Working knowledge of MuleSoft Anypoint Platform and API management
  • Experience with SOQL, Data Loader, REST/SOAP APIs
  • Basic understanding of Apex and Visualforce for troubleshooting
  • Familiarity with version control and change management

Core Competencies:

  • Exceptional analytical and problem-solving abilities
  • Excellent communication skills with ability to explain technical concepts to diverse audiences
  • Strong attention to detail and ability to manage multiple priorities
  • Customer-service oriented with collaborative mindset

Preferred Qualifications:

  • Salesforce Administrator certification (ADM 201)
  • Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
  • Experience with Einstein Analytics, Agile/Scrum, and DevOps practices

About the Company

A

Axelon

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