The Role:
A Customer Experience Host (CEH) is one of the most important and rewarding positions in our salons. They are the heartbeat of the experience at Sharkey's, the friendly face families remember, and the person who can transform a simple haircut into a special memory. The CEH ensures that from check-in to goodbye, every family feels seen, cared for, and welcomed back.
Responsibilities:
- Greeting guests warmly.
- Managing Entertainment - Turn on cartoons or games upon approval of the patents; Offer chairs and cartoons for siblings if space allows;
- Comfort kids – 'A happy, distracted child' results in a smoother haircut; Use humor, toys, treats etc. to calm nervous kids; Engaging Parents
with Care and Respect; offering treats and balloons at the end of the service.
- Cleanliness - Keeping the salon tidy and spotless; Tidy up stations, chairs, cars, waiting areas, and bathrooms. Restock essentials like balloons and
lollipops.
- Supporting stylists; and being the emotional center of the salon - Answering phones, checking voicemail messages and calling customers
back, managing appointment book, Check Customers in and out.
- Handling High Volume with Grace - Stay calm and cheerful; Greet warmly but briefly; Prioritize tidiness and guest flow; Keep
communication going with stylists.
- Creating a Rockstar Finish: Celebrate Post-Cut achievement - Every child deserves a celebration. - Compliment their new look - Offer a
balloon - Quietly ask parent if lollipop is okay. Give high-fives and Shark's Tattoo, if permitted. Always send them off with a smile.