ABOUT ZEGNA
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities-a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand's values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
YOUR ROLE AT ZEGNA
As Salotto Coordinator, based in the 57th Street Flagship Boutique, you will bring your unique strengths to the team, helping us play an important role in supporting Salotto operations and delivering exceptional hospitality experiences for our clients.
You'll work closely with the Director of Salotto & Client Engagement to drive meaningful results and shape the way we work and grow. This position will be responsible for coordinating appointments, events, client communications, and day-to-day operational activities to ensure a seamless and elevated client experience.
HOW YOU BRING IT TO LIFE
Here's how you'll bring this role to life each day - making it your own and shaping it with your unique talents and expertise:
Salotto Operations & Guest Experience
- Coordinate Salotto appointments and client visits, ensuring a seamless experience from arrival through departure.
- Prepare Salotto spaces for appointments, fittings, and private shopping experiences.
- Support hospitality arrangements including catering, gifting, transportation, and special client requests.
- Maintain presentation standards throughout Salotto and client-facing areas.
- Assist with at-home appointments, virtual appointments, and special client experiences as needed.
Client Engagement Support
- Assist with appointment confirmations, event invitations, and follow-up communications.
- Maintain accurate client records and preferences within CRM systems.
- Support client gifting coordination and hospitality tracking.
- Assist Style Advisors with appointment preparation and client experience needs.
Events & Experiences
- Support the coordination and execution of in-store events, trunk shows, and client activations.
- Manage guest registrations, RSVPs, and event communications.
- Assist with event setup, logistics, and post-event reporting.
Business Performance & CRM Support
- Monitor ready-to-buy merchandising and identify opportunities, escalating insights to the Director of Salotto.
- Prepare weekly reports summarizing sales performance, client appointments, and sell-through results for 57th Street management.
- Monitor order status and delivery timelines, proactively updating the Director of Salotto on any potential delays.
- Support CRM outreach initiatives, client engagement strategies, and communications for the 57th Street boutique, with future support across additional boutiques.
Administrative & Operational Support
- Manage scheduling and calendar coordination for client appointments and events.
- Maintain client and hospitality records, trackers, and calendars.
- Coordinate communication between boutique teams and corporate partners.
- Support product reservations and special requests related to client appointments.
- Assist with general administrative tasks and boutique operations as needed.
WHO YOU ARE
This is how you show up:
- 1-3 years of experience in luxury retail, hospitality, customer service, event coordination, or a related field.
- Passion for delivering exceptional client experiences.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Comfortable managing multiple tasks in a fast-paced environment.
- Proficient in Microsoft Office and comfortable learning CRM systems.
- Professional, polished, and service-oriented.
- Ability to maintain confidentiality and exercise discretion.
- Flexible schedule, including occasional evenings and weekends.
- Bachelor's degree preferred.
YOUR ZEGNA OFFER
- The pay for this position is $28-30/hr and is dependent on a candidate's relevant skills and experience.
- Rotating Retail schedule with flexibility to work weekends.
- Comprehensive benefits including medical, dental, vision, 401(k) with employer match, and commuter benefits.
- Paid time off and holidays, with accrual based on tenure and role.
- Learning opportunities, including mentorship, structured programs, and personalized development paths.
- Opportunity to contribute to a growing, global brand at the forefront of luxury and innovation.
NATURALLY IN ZEGNA
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.