SAP Architect Contractor: 6-9 years (Advanced)

Job Title: Business Analyst – SAP ISU Retail- Customer Service
Remote and will have 25% travel requirement to Augusta, ME.  Priority will be given to candidates within the Augusta, ME area. 

Only w2 No c2c
Only USC AND GC

Key Responsibilities

• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.

• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.

• Serve as a subject matter expert (SME) for Retail Choice and Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.

• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.

• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.

• Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.

Required Skills

• Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.

• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.

• Strong communication skills.