SAP Concur OCM Lead

Genesis Consulting is seeking an experienced, forward-thinking OCM Consultant with a passion for growth and business transformation. The OCM Consultant will lead the change strategy and user adoption efforts for the implementation of an automated, web-based Travel Management System (TMS) built on SAP Concur for a Federal Client.

The OCM Consultant will ensure a smooth transition to a modernized, integrated TMS that preserves the client's structured approval processes while improving automation, compliance, and traveler experience. This role is critical to achieving enterprise-wide adoption across diverse traveler populations and maintaining operational continuity during system replacement.

Duties and Responsibilities:

Change Strategy & Governance

• Develop and execute a comprehensive OCM strategy aligned with the client's governance structure and divisional approval hierarchies.

• Conduct stakeholder impact assessments across all 14 divisions and traveler groups.

• Establish change governance, sponsorship alignment, and division-level change champion networks.

• Coordinate closely with the Program Manager and technical implementation team to align change activities with system design and deployment milestones.

Stakeholder Engagement & Communications

• Develop and implement a targeted communications plan addressing executives, division leadership, travel approvers, finance personnel, and travelers.

• Communicate changes to Travel Authorization (TA) workflows, approval hierarchies, and reimbursement processes.

• Prepare executive briefings and adoption dashboards to monitor organizational readiness and risk.

Business Process Transition

• Support transition from the client's current GDS-connected online reservation system to SAP Concur while maintaining continuity of operations.

• Ensure users understand updated workflows for:

• Travel Authorizations (TA)

• Reservation booking

• Automated reimbursement claim submission

• Audit and compliance checkpoints

• Coordinate change impacts associated with integration to monitoring systems, reimbursement systems, and audit services.

Training & Adoption

• Conduct training needs analysis for all Traveler categories.

• Develop role-based training materials, job aids, quick reference guides, and process documentation.

• Support training delivery (virtual and in-person as required).

• Partner with the customer service support desk to ensure readiness for post-go-live traveler assistance.

Readiness & Post-Go-Live Support

• Lead organizational readiness assessments prior to deployment.

• Support User Acceptance Testing (UAT) from a business adoption perspective.

• Monitor adoption metrics, help desk trends, and traveler feedback post-go live.

• Recommend and implement corrective actions to improve compliance, efficiency, and user satisfaction.

Requirements

• Minimum 5-7 years of Organizational Change Management experience supporting federal or highly regulated environments.
• Demonstrated experience supporting ERP or enterprise SaaS implementations, preferably in travel and expense systems.
• Experience with SAP Concur or comparable federal travel systems (e.g., ETS2).
• Strong understanding of federal travel processes, including Travel Authorization workflows and reimbursement lifecycle management.
• Experience supporting large, multi-division organizations (2,000+ users).
• Proven ability to align change strategy with compliance-driven business processes and audit requirements.

Preferred Competencies:

• Experience supporting implementations with federal regulatory agencies or similarly structured federal organizations.
• Familiarity with FFIEC-related operational environments.

Minimum Education:

• Bachelor's Degree in Computer Science, IT, or related field. Master's Degree preferred.

Certifications:

• Prosci, CCMP, or equivalent change management certification preferred.

Other:

• U.S. Citizenship is required.