Job Description
KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.
Title: SAP Consultant
Location: Prefer candidates local to Binghamton, NY - primarily remote with 25% travel/onsite work
Duration: Through 4/30/27
Responsibilities
- Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
- Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
- Serve as a subject matter expert (SME) for device management and service order processes, including meter and premise-related transactions, order lifecycle support, exception handling, and coordination with field and technical teams.
- Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
- Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
- Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.
- Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
- Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
- Advanced knowledge of FieldForce and Meter Data Management systems.
- Strong communication skills.
At KAYGEN, people are at the heart of everything we do. We foster a diverse, inclusive, and employee-driven culture where every individual is valued, empowered, and encouraged to bring their authentic self to work. Our candidate-first approach means we are committed to understanding your career goals and connecting you with opportunities that align with your aspirations, skills, and potential. Whether you're taking the next step in your career or searching for your dream opportunity, KAYGEN is more than a staffing partner—we're a community dedicated to helping you grow, succeed, and thrive. Join us and discover a place where your talent is recognized, your ambitions are supported, and your future is built alongside a team that invests in your success every step of the way.
Our team of experienced staffing experts will work with you to find you the best opportunity. For more information, please visit us at www.kaygen.com.
Benefits:
- Free Healthcare Insurance
- 401(k) Retirement Plan
- Free Life Insurance
- Sick Time Off
- Mentorship Program
- Certifications
- Referrals
- Family and Wellness benefits
- Continuous Growth and Career Development
Numbers & Facts
| Location | Binghamton, NY |
| Industry | Computer/IT Services |
| Salary | $50–$67 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 2003 |
| Website | http://www.kaygen.com |
Benefits
Paid Sick Days, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Life Insurance, Merchandise Discounts
About Company
Kaygen, an award-winning technology consulting and talent firm, assists organizations to achieve digital transformation. From structuring data to the Cloud and visualization, Kaygen leads the digital transformation of global clients.
Kaygen, from the Japanese word, kaizen, for continuous improvement, signifies how we continuously seek to bring expert tech talent to our client engagements to create a sustainable competitive advantage. However, there is more. Our company is diverse, and minority woman owned and operated by expert data technologists who have conceived and developed the very strategic technology initiatives that we now engage in for our clients with our talent.
Our core belief in diversity, complemented by the principles of kaizen, ensures we bring the best expert data talent to work transparently, collaboratively, and with the flexibility to ensure client success.
Visit http://www.kaygen.com/ for a solutions overview.
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