SAP FICO + VIM Consultant

Job Description: SAP FICO + VIM Consultant
Emeryville CA

Role Overview
We are seeking an experienced SAP FICO + Vendor Invoice Management (VIM) Consultant to provide functional support, incident resolution, and ongoing enhancements for Grocery Outlet's SAP environment. The consultant will support finance and accounts payable processes, troubleshoot production issues, and collaborate with business stakeholders and technical teams to ensure smooth operations.
Key Responsibilities
1. SAP FICO – Functional Support

Provide functional support for SAP Finance and Controlling (FICO), including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Cost Center Accounting.
Analyze, troubleshoot, and resolve SAP FICO incidents and service requests across different priority levels (P1, P2, and P3).
Support month-end and year-end financial closing activities, including reconciliations, journal entries, and financial reporting.
Investigate issues related to vendor invoices, payment processing, tax postings, account determination, and financial document postings.
Perform root cause analysis and implement corrective actions to prevent recurring incidents.
Support configuration changes, functional enhancements, testing, and deployment activities.
Collaborate with business users to gather requirements and translate them into functional specifications.
Work with SAP technical teams to resolve integration, interface, and custom development issues.
2. SAP VIM – Vendor Invoice Management

Provide functional support for OpenText Vendor Invoice Management (VIM) integrated with SAP.
Troubleshoot invoice capture, indexing, validation, exception handling, approval workflows, and posting issues.
Resolve issues related to parked, blocked, rejected, and unposted vendor invoices.
Support VIM invoice processing workflows, including approval routing, business rules, and exception queues.
Investigate invoice processing failures involving SAP FI documents, vendor master data, purchase orders, goods receipts, and tax discrepancies.
Support invoice matching and exception resolution for purchase order-based and non-PO invoices.
Analyze and resolve issues involving VIM work items, workflow escalations, and stuck invoices.
Coordinate with Accounts Payable teams to resolve invoice backlogs and improve processing efficiency.
Support VIM configuration changes, regression testing, and production deployments.
3. Incident, Problem, and Change Management

Manage support tickets through the designated IT service management tool, following SLA requirements.
Prioritize incidents based on business impact and urgency, with appropriate escalation of critical production issues.
Perform ticket analysis to identify recurring problems, process bottlenecks, and opportunities for automation.
Document troubleshooting steps, resolutions, root causes, and knowledge articles.
Support change requests, functional testing, user acceptance testing (UAT), and release management.
Coordinate with SAP ABAP, integration, Basis, and other functional teams to resolve cross-functional issues.
Required Skills and Experience

10+ years of overall SAP experience, with strong functional expertise in SAP FICO and related finance processes.
At least 5 years of hands-on SAP Retail experience, preferably supporting retail business operations in a production environment.
At least 5 years of SAP FICO experience, including General Ledger, Accounts Payable, vendor accounting, financial postings, and payment processing.
3+ years of hands-on experience with OpenText Vendor Invoice Management (VIM) and its integration with SAP.
Must have successfully worked on at least two SAP Application Management Services (AMS) contracts, with direct responsibility for production support, incident resolution, and SLA adherence.
Strong experience handling P1, P2, and P3 tickets, performing root cause analysis, and resolving recurring production issues.
Solid understanding of retail finance operations, procure-to-pay processes, vendor invoice processing, purchase orders, goods receipts, and three-way invoice matching.
Experience troubleshooting VIM workflows, invoice exceptions, approval routing, parked or blocked invoices, and SAP FI posting errors.
Working knowledge of SAP MM integration and collaboration with technical teams, including ABAP, SAP Basis, and integration support.
Experience with ticket management tools such as Jira or ServiceNow.
Excellent analytical, troubleshooting, communication, and stakeholder management skills.
Preferred Qualifications

Experience supporting SAP S/4HANA Finance and OpenText VIM.
Experience supporting large-scale retail environments with high invoice volumes and business-critical finance operations.
Demonstrated ability to work independently in a client-facing AMS environment and meet agreed service levels.
Expected Outcomes

Timely resolution of SAP FICO and VIM incidents within agreed SLAs.
Reduced invoice processing backlogs and recurring production issues.
Improved stability and reliability of finance and accounts payable operations.
Effective root cause analysis and knowledge documentation.
Consistent support for business-critical financial and invoice processing activities.