SAP Production Support Specialist

This is a 12-month contract position based in Kalamazoo, Michigan. You will serve as an SAP Production Support Specialist, bringing strong expertise in SAP ERP, production support, incident management, and cross-functional collaboration to drive rapid issue resolution while maintaining visibility across multiple business workstreams.

Responsibilities

• Serve as the primary point of contact for SAP S/4HANA production support activities.
• Manage and coordinate support workflows using JIRA, ServiceNow, and SAP Cloud ALM (CALM).
• Monitor, prioritize, and resolve incidents based on business impact and severity.
• Ensure SLA compliance and escalate issues to L2/L3 support teams when necessary.
• Track recurring issues and identify trends through reporting and analysis.
• Develop and maintain dashboards and scorecards for incident management and KPI reporting.
• Support finance operations including month-end close activities, intercompany transactions, accounting and treasury processes, and banking integrations.
• Support integrations involving Master Data Management (MDM), purchasing and supplier interfaces, API and middleware connections, and Advance Shipping Notices (ASN).
• Support SAP S/4HANA Public Cloud Identity and Access Governance initiatives.
• Manage user provisioning, deprovisioning, and access modifications.
• Assist with security and compliance processes across SAP environments.
• Coordinate SAP training and certification tracking activities.
• Support development and distribution of training materials and job aids.
• Schedule and coordinate training sessions across business workstreams.
• Create reporting and dashboards to track user readiness, training completion, and certification effectiveness.

Qualifications

• Preferred
• Bachelor's degree.
• 10+ years of IT project management experience leading complex technology initiatives.
• 5+ years of hands-on SAP ERP experience, including SAP S/4HANA.
• Experience supporting SAP S/4HANA production environments.
• At least one full lifecycle implementation of SAP S/4HANA Public Cloud.
• Strong experience with SAP Cloud ALM (CALM).
• Strong experience with ServiceNow.
• Strong experience with JIRA.
• Strong experience with incident and problem management.
• Strong experience with dashboard and KPI reporting.
• Knowledge of accounting.
• Knowledge of treasury and banking processes.
• Knowledge of Master Data Management (MDM).
• Knowledge of purchasing and supplier integrations.
• Knowledge of API and middleware technologies.
• Knowledge of ASN processes.
• Excellent communication, stakeholder management, and organizational skills.
• Ability to manage multiple concurrent priorities in a fast-paced environment.