SAP SD Order Management Specialist

CTG is seeking to fill an SAP SD Order Management Specialist position for our client.

Location: Hercules, CA (Hybrid Remote)
Duration: Ongoing Contract

Duties:

• Provide Level 2 and Level 3 functional support for SAP SD Order Management incidents and service requests, ensuring timely resolution within established service-level agreements (SLAs).

• Configure, maintain, and enhance SAP SD order management functionality, including sales document types, item categories, schedule line categories, copy controls, availability checks (ATP), credit management, and output determination.

• Partner with business stakeholders to gather requirements, perform fit-gap analysis, and translate business needs into functional specifications and SAP solutions.

• Perform root-cause analysis of recurring production issues and implement sustainable corrective and preventive solutions.

• Support SAP SD enhancements throughout the solution lifecycle, including functional design, configuration, testing, deployment, and post-production support.

• Develop and execute unit, system integration (SIT), and regression testing, and provide functional support during user acceptance testing (UAT).

• Lead assigned SAP SD Order Management initiatives, contributing to solution design, build, cutover planning, and post-implementation support.

• Collaborate with cross-functional teams across SAP Pricing, Materials Management (MM), Logistics Execution (LE), Finance (FI-AR), and EDI/IDoc to resolve integration issues.

• Troubleshoot order processing failures using SAP transactions, tables, application logs, and technical debugging information.

• Maintain functional specifications, configuration documentation, standard operating procedures (SOPs), test scripts, and user guides.

• Follow ITIL-based incident, problem, and change management processes while ensuring compliance with applicable SOX controls and audit requirements.

Skills:

• Strong hands-on SAP SD configuration and troubleshooting expertise, particularly in Order Management.

• In-depth knowledge of end-to-end Order to Cash (OTC) processes, including sales order entry, order processing, delivery management, and billing.

• Experience configuring sales document types, item categories, schedule line determination, copy controls, document flow, ATP, credit checks, and output determination.

• Working knowledge of SAP SD integration with Pricing, MM, LE, and FI-AR.

• Experience supporting EDI/IDoc-based order processing and troubleshooting inbound and outbound interface failures.

• Strong analytical, problem-solving, and root-cause investigation skills.

• Ability to develop functional specifications, configuration documents, test scripts, and end-user documentation.

• Familiarity with ITIL-based service management processes and Jira Service Management (JSM) or similar ITSM platforms.

• Excellent communication, stakeholder management, and cross-functional collaboration skills.

• Ability to manage competing priorities while maintaining service quality and meeting delivery commitments.

Experience:

• 10+ years of hands-on SAP SD functional consulting, configuration, and production support experience, with a strong focus on Order Management.

• Proven experience supporting complex SAP SD production environments and independently resolving functional and integration issues.

• Experience supporting SAP enhancements and projects through requirements gathering, solution design, configuration, testing, deployment, and hypercare.

• Experience working with business stakeholders, technical teams, and global IT partners.

• Preferred experience in full-lifecycle SAP implementations.

• Prior experience in life sciences, medical devices, healthcare, or other regulated industries is preferred.

• Experience with SOX compliance, audit controls, and enterprise documentation standards is preferred.

• Flexibility to travel domestically and internationally as required is preferred.

Education:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline.

• SAP Certified Associate – Sales certification or equivalent SAP SD certification is preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $60.00 to $63.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.