Job Description
SAP Service Delivery Manager [15+ Years of Experience]
- 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
- Electric Utility experience is a plus but not mandatory
- Manage all aspects of IT service delivery to meet SLAs and business objectives.
- Act as the main point of contact for customer and stakeholders on service matters.
- Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.
- Monitor KPIs and service metrics, providing regular performance reports.
- Drive continuous improvement and service optimization initiatives.
- Coordinate cross-functional teams for smooth service and project delivery.
- Ensure compliance with security, regulatory, and contractual obligations.
- Manage risks related to service delivery and implement mitigation plans.
- Ensure coordination between Onshore and Offshore Teams
Numbers & Facts
| Location | San Antonio, TX |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
Skills
Change Managementunmatched
Continuous Improvementunmatched
Contract Requirementsunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Delivery Managementunmatched
Electrical Utilityunmatched
Information Technology & Information Systemsunmatched
Maintain Complianceunmatched
Metricsunmatched
Offshoringunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Process Improvementunmatched
Regulatory Complianceunmatched
Risk Managementunmatched
SAPunmatched
SAP Administrationunmatched
Security Complianceunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Systems Maintenanceunmatched
Technical Supportunmatched
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