SASS Service Desk Tec III

Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailCOMPANY INFORMATIONSaltchuk Aviation is a family of diversified air cargo and aviation services companies. We operate Part 121 135 and 145 certificates. We create connections by serving customers and communities in the U.S. with reliable and efficient aviation services.Saltchuk Aviation employs over 900 employees in the air cargo ground handling aircraft maintenance aviation logistics and air freight on-demand charter sectors across five operating companies. Across its portfolio Saltchuk Aviation transports over 380 million pounds of freight annually.Specifically Saltchuk Aviation operating companiesbrands includeNorthern Air Cargo NAC Has served as the largest all-cargo airline in Alaska since 1956 and provides a diverse array of air transportation options. The airline operates out of its primary base at the Ted Stevens Anchorage International Airport serving 13 communities throughout the state. The mission of Northern Air Cargo NAC is to provide safe reliable aviation cargo services for our customers and create a place for employees to build long-term careers.Northern Air Maintenance Services LLC NAMS Is a Part 145 certified repair station that provides maintenanceground services to a major oil exploration and production company on a year-round basis. In addition to maintenance services NAMS provides all below-wing services including baggage handling catering aircraft servicing passenger loading etc.Ryan Air Inc. Ryan A Part 135 air carrier operates a fleet of 23 aircraft including Cessna 207s Cessna 208s Casa 212s SAAB 340s and Pilatus PC-12s and utilizes a hub-and-spoke model to deliver bypass mail general freight and to a smaller extent passengers to over 70 villages in rural Alaska.Aloha Air Cargo AAC Is the largest air freight carrier in the state of Hawaii and is a vital transportation provider to business government and non-profit entities. AAC moves approximately 350000 pounds of diverse cargo including perishables and priority packages per day to all the major destinations Honolulu Kahului Lihue Kona and Hilo.Aloha Tech Ops ATO Provides aircraft maintenance and repair services to several airlines flying to all the major destinations in Hawaii. ATO provides over 2000 pre-departure checks monthly to its various customers.BENEFITS Comprehensive insurance programs including medical dental and vision Company-provided benefits include life insurance short and long-term disability and an employee assistance program Competitive 401k match program with zero vesting period Annual bonus and salary review programs Competitive paid time off personal days and federal holidays Reimbursement benefits like fitness transportation and tuition up to 5250 annually Plus many employee discounts with major retailersPOSITION SUMMARYThe Service Desk Technician III serves as a senior technical resource responsible for the support administration and continual improvement of the end-user computing environment for Saltchuk Aviation Shared Services and its Operating Companies. This position researches plans implements and supports technologies that enhance system reliability security and end-user productivity.The Service Desk Technician III participates in and may lead enterprise-wide technology initiatives evaluates and implements new technologies and provides advanced technical troubleshooting and mentorship to Service Desk Technicians I and II. This role serves as a subject matter expert in desktop engineering and end-user technologies including Windows operating systems desktop applications mobile and wireless devices multifunction printers endpoint management and proximity access control systems.ESSENTIAL DUTIES AND RESPONSIBILITIESOther duties may be assigned.Provide advanced technical support and resolution for incidents service requests and problem tickets including root cause analysis and corrective action recommendations.

• Support and maintain physical and virtual desktop environments.
• Serve as a technical resource and mentor to Service Desk Technicians I and II providing training guidance and escalation support.
• Gather business and technical requirements for new technologies and assist with solution design and implementation.
• Provide advanced support for Active Directory Group Policy desktop management tools and endpoint technologies.
• Develop maintain and document desktop engineering standards policies procedures and best practices.
• Develop and maintain desktop services documentation disaster recovery plans and business continuity procedures participate in testing and recovery exercises.
• Support Microsoft Windows desktop operating systems in enterprise environments.
• Collaborate with Infrastructure teams to manage desktop applications software deployments security patches and operating system updates through endpoint management tools.
• Configure administer and support mobile device management MDM solutions.
• Review and maintain desktop asset configuration items identifying trends and opportunities for improvement.
• Perform software license compliance reviews and audits as required.
• Participate in an on-call support rotation and respond to after-hours support needs when necessary.
• Travel occasionally for special projects training and support of remote operating locations.
• Assist with gathering documenting and managing desktop technology requirements.
• Coordinate desktop technology deployments and process improvements with ITS teams and business stakeholders.
• Partner with Enterprise Applications and Infrastructure teams to identify and implement continuous improvement opportunities.
• Recommend tools and solutions to improve desktop management monitoring reporting and compliance.
• Provide advanced troubleshooting and problem diagnosis related to desktop technologies including Microsoft Windows Active Directory and Group Policy.
• Assess and implement hardware and performance upgrades for desktops laptops and related hardware.
• Maintain accurate inventories of computing equipment software and peripheral devices including documentation of installations repairs failures replacements and removals.
• Maintain configuration items and asset records within the IT Service Management ITSM platform.
• Analyze incident trends and documented resolutions to identify and prevent recurring issues.
• Assist with long-term planning and capacity management for computing hardware software and peripheral equipment.
• Collaborate with ITS teams Change Advisory Board CAB members and stakeholders to resolve incidents effectively and efficiently.
• Support hardware and software releases upgrades and deployments in accordance with Change and Release Management processes.
• Document solutions procedures and troubleshooting steps within the knowledge management system.
• Support and reinforce service level agreements SLAs to ensure high-quality customer service and end-user satisfaction.MINIMUM QUALIFICATIONSMinimum of five 5 years of progressively responsible information technology experience.
• Bachelor&8217s degree in Computer Science Management Information Systems or a related field. Additional relevant experience may be substituted for education on a year-for-year basis.
• Excellent customer service and customer support skills.
• Strong technical knowledge of both client and server-based technologies.
• Strong knowledge of Windows desktop and server operating systems in an enterprise environment including architecture design administration and best practices.
• Experience with Microsoft Endpoint Configuration Manager MECMSCCM Microsoft Office applications Windows operating system management and mobile device management solutions.
• Microsoft certifications preferred.
• CompTIA A certification required.
• Strong analytical problem-solving and presentation skills.
• Excellent interpersonal organizational written and verbal communication skills including the ability to explain technical concepts to non-technical users.
• Ability to work independently with limited supervision.
• Demonstrated ability and willingness to learn new technologies and concepts.
• Ability to manage multiple priorities projects and tasks in a fast-paced environment.
• Ability to maintain attention to detail and accuracy while working under pressure.
• Ability to work effectively in a collaborative team environment.
• Ability to respond to emergency support requests outside of normal work hours.
• Demonstrated ability to follow through on assignments and meet established deadlines.
• Ability to create and maintain technical documentation procedures and knowledge base articles.
• Ability to communicate information clearly professionally and concisely.
• Ability to lift up to 50 pounds and work in confined spaces when necessary.
• While performing the duties of this position the employee is regularly required to sit speak hear and use hands and fingers to operate computer equipment and related technology.DISCLOSUREThe intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities skills efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description. EQUAL OPPORTUNITY STATEMENTAll qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you are a person with a disability needing assistance with the application process please email Explore transportation and logistics industry job opportunities from Hawaii to Alaska

and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF