SBDC Outreach & Client Engagement Analyst Specially Funded

Are you passionate about connecting people with resources and supporting Arizonas small business community?

Maricopa Community Colleges Arizona Small Business Development Center (SBDC) Network is seeking an organized, collaborative, and service-oriented SBDC Outreach and Client Engagement Analyst to support statewide outreach, client engagement, and business development initiatives.

The SBDC Outreach and Client Engagement Analyst has a key role in connecting small business owners and community partners with valuable resources by coordinating client intake and referrals, maintaining program data, and supporting marketing, events, and outreach activities.

The ideal candidate brings strong communication, organizational, relationship-building, and problem-solving skills, with a passion for improving the client experience, strengthening community partnerships, and supporting small business success across Arizona.

Essential Functions

35% - Outreach, Communication, Storytelling, & Digital Media Support:

• Assists in gathering, organizing, and formatting content for high-impact marketing collateral, executive pitch decks, line-item one-pagers, and digital newsletters
• Coordinates initial client outreach to gather qualitative client success stories, impact highlights, and business milestone data to support the Network Annual Impact Report and legislative packets
• Serves as a primary point of contact for external client inquiries, routing stakeholders to appropriate resources and maintaining responsive communication standards
• Supports web content updates, posts social media content across network channels (LinkedIn, Facebook, Instagram), and assists with scheduling e-newsletter distributions

15% - Client Intake Triage & Routing:

• Key participant in designing the intake process. Including Monitors, triages, and processes incoming electronic Requests for Counseling (eRFCs) across the state network
• Routes client intakes to appropriate regional centers and ecosystem resource partners

25% - Event & Partner Logistics Coordination:

• Attending and representing the AZSBDC at events, coordinates logistics, registration tracking, materials preparation, and venue setup for statewide partner summits, webinars, expos, and joint ecosystem training sessions

15% - Performance Data & Metrics Tracking:

• Tracks, aggregates, and verifies client intake metrics, referral sources, and digital engagement analytics to measure outreach program effectiveness

10% - Performs other duties as assigned