Scanning Operator Team Lead

Honolulu, HI

13 days ago

Job Description

Major technology company seeks Production Scanning Team Lead who will work as part of the service delivery team aligned to Document Processing Services. Responsible for managing the day-to-day production service to end user customers and for owning and driving continuous improvement of productivity, service quality and customer satisfaction.

Candidate will have focus on the following:

Delivering service that meets / exceeds SLA and delights the customer
Developing strong relationships with teams, suppliers, partners
Achieving productivity improvements
Contributing to transforming and growing the business
Production Manager manages the delivery of a large contract
Responsible for management of staff
Responsible for ensuring that the Service Delivery model framework is understood and utilized across the teams.

Main Responsibilities:

Responsible for managing Contract delivery whilst utilizing the Service Delivery Model framework to ensure process consistency
Responsible for ensuring that Contract processes are maintained, reviewed and utilized by all relevant employees
Accountable for Operational Guidelines, ensuring that they are up to date, communicated to the team and stored in a shared area at all times
Responsible for operations and delivery to meet or exceed Contract requirements
Responsible for delivering service in accordance with Contractual Service Level Agreements & Key Performance Indicators
Responsible for delivering Contract services in line with SEC530, NIST 800-53, ISO27001 & ISO9001 audit requirements
Responsible for supporting the Service Delivery Manager by providing information relating to production of Management Information (both internal and client facing)
Responsible for supporting the Service Delivery Manager by contributing to regular review meetings with Clients
Responsible for identifying operational risks and issues and assisting the Service Delivery Manager with the remediation planning and execution
Responsible for continually managing and adjusting resources in line with business case, cost constraints and volume fluctuations, resulting in cost optimization and avoidance of financial risk
Responsible for the operational management of 3rd party suppliers who contribute to the day to day operations, e.g. 3rd party indexing resource, HR, etc
Responsible for providing input to the Service Delivery Manager in relation to scoping and providing operational effort and costs for new business
Responsible for facilitating and running the execution of Business Continuity and Disaster Recovery plans/regular tests as required
Responsible for working with the Service Delivery Manager to set productivity targets
Responsible for ensuring that performance management procedures for your direct reports are complied with at all times, including but not limited to regular reviews of results
Responsible for working closely with 3rd party provider(s) in order to ensure development needs are met and/or performance issues are addressed in a timely manner
Demonstrate role model behavior interacting with suppliers, customers and employees
Responsible for maximizing employee potential by identifying training needs and mentoring and developing team members
Responsible for supporting the Service Delivery Manager with the implementation of innovative improvements to enable continuous service improvement
Responsible for working in collaboration with peers and partners, to share best practices
Responsible for supporting the Service Delivery Manager with sharing of resources in order to reduce costs

Qualifications:

Minimum:

A strong knowledge of Document Transaction Processing Services operations and production processes
Experience and knowledge with ISO processes and procedures, compliance, security and audit activity
Managing complex and diverse teams
Awareness of quality standards, quality management systems and processes, including quality and milestone planning, quality assurance, quality reporting and audit management including
Good management skills with the ability to motivate, manage and direct groups
Self-starter, the successful candidate will be well organized, operating with minimal supervision whilst enthusing and motivating colleagues and peers with their energy and drive ? a team player
Proven ability to communicate and influence teams

Preferred:

Client relationship management skills
Proven ability to communicate and influence at all levels of the business
Experience managing in an environment with heightened information security controls
Good Lean Six Sigma project and process execution within a production environment

Numbers & Facts

Location

Honolulu, HI

Skills

Auditingunmatched
Best Practicesunmatched
Business Caseunmatched
Business Growthunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Contract Managementunmatched
Contract Requirementsunmatched
Cost Controlunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Delivery Managementunmatched
Disaster Recoveryunmatched
Financial Riskunmatched
ISO (International Organization for Standardization)unmatched
ISO 9001unmatched
Information/Data Security (InfoSec)unmatched
Lean Six Sigmaunmatched
Mentoringunmatched
Needs Assessmentunmatched
Operations Guidelinesunmatched
Operations Managementunmatched
Operations Processesunmatched
Organizational Skillsunmatched
People Managementunmatched
Performance Managementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Production Managementunmatched
Production Systemsunmatched
Productivity Managementunmatched
Project Executionunmatched
Quality Assuranceunmatched
Quality Managementunmatched
Quality Metricsunmatched
Resource Managementunmatched
Risk Analysisunmatched
Securities and Exchange Commission (SEC)unmatched
Security Auditingunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Team Lead/Managerunmatched
Team Playerunmatched
Time Managementunmatched
Transaction Processing/Managementunmatched
U.S. National Institute of Standards and Technology (NIST)unmatched
Vendor/Supplier Relationsunmatched

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