Scheduler/Biller

Position Details

Department: PCH-EV JV | Perioperative Admin Services

Location: Telecommuting

Shift: Mon-Fri, Days, 8:30am-5pm

Category: Patient Access

Posting #: 1068845

Employee Type: Full-Time

Position Summary

Posting Note: AZ Residents only, please!!

The Scheduler/Biller is responsible for coordinating surgical and procedural scheduling activities, managing provider and resource requests, supporting patient access, and ensuring timely and accurate charge posting. This role schedules operating room, radiology PACU, endoscopy, bronchoscopy, PACU, and pre-admission testing (PAT) procedures using designated information systems while ensuring compliance with physician privileges, scheduling protocols, block time utilization, and equipment requirements. The Scheduler/Biller also supports revenue cycle activities through accurate charge review, reconciliation, and posting. The position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Position Duties

• Surgical and Procedural Scheduling

• Schedule elective, urgent, and emergent procedures utilizing designated scheduling systems.

• Schedule operating room, radiology PACU, endoscopy, bronchoscopy, PACU, and PAT appointments.

• Verify physician privileges prior to scheduling procedures.

• Schedule procedures in appropriate rooms and assigned block time.

• Ensure optimal utilization of procedural and operating room resources.

• Enter complete and accurate patient, provider, procedure, and scheduling information.

• Review schedules for accuracy and identify potential issues prior to final scheduling.

• Coordinate all procedure-related equipment and resource requirements, ensuring necessary supplies are reserved and potential scheduling, equipment, or resource conflicts are identified and resolved in a timely manner.

• Monitor schedules and communicate variances impacting patient care or workflow.

• Coordinate scheduling requests with physician offices and internal departments.

• Serve as a liaison between providers, clinic staff, procedural areas, and hospital departments.

• Follow established scheduling policies, procedures, and protocols.

• Communication and Coordination

• Respond to telephone calls, emails, Teams messages, and scheduling inquiries in a timely manner.

• Facilitate communication between physicians, clinic personnel, procedural departments, and ancillary services.

• Document physician-specific requests and special scheduling instructions.

• Maintain accurate scheduling documentation and records.

• Provide scheduling support and guidance to internal and external stakeholders.

• Escalate scheduling concerns or barriers as appropriate.

• Charge Posting and Billing Functions

• Initiate the billing process by entering accurate charges and patient information into the charging system.

• Review and post charges from the previous business day.

• Reconcile charge-related work queues and billing reports.

• Validate charge accuracy and completeness prior to posting.

• Research and resolve missing, incomplete, or inaccurate billing information.

• Correct scheduling and billing discrepancies in a timely manner.

• Utilize medical terminology and approved abbreviations to support accurate charge entry.

• Meet department productivity and accuracy standards related to charge posting activities.

• System Integrity, Compliance, and Data Management

• Maintain confidentiality in accordance with HIPAA and organizational policies.

• Ensure accuracy and integrity of scheduling and billing data.

• Participate in system testing, upgrades, and workflow changes as assigned.

• Maintain current knowledge of scheduling workflows and department procedures.

• Performs miscellaneous job related duties as requested.