Scheduler II

• Current Openings
• Veterans Program
• Working With Indotronix
• Referral Program

All current openings

Scheduler II

• Location: Lancaster, Pennsylvania 17601
• Employment type: W-2 Hourly
• Work model: On-site
• Posted March 23, 2026
• Job ID: JPC - 201704

Easy ApplyApply Now

Job Description

Scheduler II - Hybrid | Allentown/Lancaster, PA

About the Role

Join our dynamic team as a Scheduler II, where you'll serve as the primary point of contact for customer inquiries and scheduling needs. This hybrid position offers a blend of onsite collaboration (Tuesday-Thursday in Lancaster or Allentown, PA) and remote flexibility (Monday and Friday). Leverage your customer service and scheduling expertise in a supportive, growth-focused environment with hands-on training and mentorship.

Responsibilities

• Manage incoming customer calls and emails with professionalism and efficiency
• Provide clear, accurate responses to inquiries and escalate as needed
• Log, track, and report all customer interactions weekly
• Assist in scheduling customer appointments, issuing reminders, and confirmations
• Guide customers through pre-job requirements and ensure all prerequisites are met
• Support schedulers with proactive customer outreach throughout the job life cycle
• Maintain detailed logs of communications and appointment statuses
• Coordinate creation of work packets and processing of bundled job cards
• Remove job holds after verification and facilitate work order close-outs
• Schedule temporary disconnects and investigate property damage claims
• Set up IVR appointments and new meter accounts as needed

Required Skills and Experience

• 2-5 years' experience in scheduling or customer service roles
• Strong communication and organizational abilities
• Comfortable with hybrid work (onsite Tuesday-Thursday, remote Monday/Friday)
• Local to Lancaster or Allentown, PA

Preferred Skills

• Experience with bundled job cards or work order systems
• Familiarity with utility or field service operations
• Proficiency in call logging and reporting tools

Benefits

• Flexible hybrid work environment
• Professional development and on-the-job training
• Collaborative, supportive team culture
• Opportunities for advancement within the organization

How to Apply

Ready to take the next step in your career? Submit your application today to join a team where your skills make a real impact!

Easy ApplyApply Now

Interested in this role?

Easy ApplyApply Now

Job details

Job ID JPC - 201704

Location Lancaster, Pennsylvania, United States

Work Model On-site

Employment Type W-2 Hourly

Job Type Contract

Experience 2-5 years

Industry Energy - Utilities - Gas - Electric

Posted March 23, 2026

Skills customer services scheduler

Share this job

*