Scheduler Lead - 6384142

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Role Overview:

The Scheduler Lead provides critical operational leadership and governance for all scheduling activities supporting case studies. This role is accountable for ensuring accurate, timely, and efficient participant scheduling across all sites and geographies, aligned to volume targets, site capacity, and proctor availability. As a key leader, you will oversee scheduler teams, establish standardized processes, and serve as the primary escalation point for complex challenges, priority requests, and systemic capacity constraints. This role is vital to meeting service levels, maximizing utilization, and enabling the predictable delivery of case study volumes. The Scheduler Lead will also work with the Schedulers to develop strategic approaches for Schedulers in other locations to efficiently identify candidates for case studies and increase end user participation.

Key Responsibilities:

• Operational Leadership: Lead and coordinate day-to-day scheduling operations across all case study sites and participant types, including internal, external, and pilot groups.

• Governance & Standards: Own scheduling governance, standards, and operating procedures to ensure consistent execution across different geographies and teams.

• Strategic Alignment: Partner with Proctor Leads, Site Leads, and Program Management to align participant scheduling plans with site capacity, proctor staffing, and forecasted demand.

• Escalation Management: Serve as the primary point of contact for complex scheduling issues, conflicts, high-priority requests, and rapid-turnaround collection needs.

• Performance Monitoring: Monitor and report on scheduling KPIs, including fill rates, utilization, no-shows, cancellations, and reschedule trends.

• Continuous Improvement: Drive initiatives to reduce scheduling friction, improve participant experience, and increase overall schedule reliability.

• Team Development: Ensure scheduler teams are trained, compliant with protocols, and equipped with the tools needed to support evolving study requirements.

• Cross-Functional Coordination: Collaborate with recruiting, quality, and data teams to address systemic constraints impacting volume delivery or scheduling accuracy.

• People Management: Provide structured coaching, feedback, and performance input for Scheduler team members in alignment with the staffing model.

• Growth Planning: Support planning activities for ramp-ups, pilots, and new site launches by defining scheduling assumptions and capacity models.

This role is 100% onsite at our client's office in San Francisco