Administrative Skills, Anatomy, Auditing, Cerner, Cold Calling Skills, Communication Skills, Computer Skills, Detail Oriented, Document Management, Documentation, Genetics, Healthcare, Hospital, Insurance, Interviewing Skills, Licensed Practical Nurse/Licensed Vocational Nurse, Medical Assistance, Medical Office, Medical Records, Medical Terminology, Medical Treatment, Metrics, Organizational Skills, Pain Management, Patient Care, Record Keeping, Regulatory Compliance, Schedule Development, State Laws and Regulations, Support Documentation, Surgical Procedures, Time Management, Transaction Processing/Management, Trend Analysis
Scheduler
Job Description
Overview
Position: Surgery/Procedure Scheduler
Schedule: Monday-Friday | 8:00 AM - 4:30 PM
Location: Fesler Hall (Hybrid)
Position Overview
This role is responsible for coordinating and maintaining physician procedure and surgery schedules to ensure optimal utilization with minimal gaps or unfilled slots. The Scheduler plays a critical role in supporting patient access, improving prior authorization (PA) processes, and reducing denials through proactive communication and documentation management.
Key Responsibilities
- Schedule all surgical procedures, diagnostic tests, and related services accurately and efficiently
- Responsible to manage PA denial transactions
- Proactively backfill cancellations and reschedules to maintain full schedules
- Coordinate with hospitals, surgical centers, and internal departments to secure scheduling availability
- Partner closely with the Prior Authorization (PA) team to ensure timely processing of procedures
- Monitor insurance denials and identify trends; communicate documentation requirements to physicians to reduce future denials
- Ensure timely receipt and verification of physician orders in compliance with regulatory guidelines
- Maintain accurate scheduling records, patient information, and related documentation
- Support charge audit functions and perform general administrative duties as needed
Success Metrics
- Reduction in gaps/unfilled procedural slots
- Improved efficiency and turnaround time in PA processes
- Decrease in insurance denials through proactive documentation support
Required Qualifications
- High school diploma or equivalent required
- Basic computer skills
- General knowledge of medical terminology and anatomy
Preferred Qualifications
- Medical office or healthcare scheduling experience
- Insurance verification experience
- Experience with Cerner scheduling
- Prior experience in a surgical or procedure-based environment
Ideal Candidate Profile
- Self-starter with strong attention to detail
- Comfortable with high-volume scheduling and working with a pain management population
- Not afraid of outreach/cold-calling to fill open slots
- Strong communication and coordination skills
Team Collaboration
- Works daily with the Prior Authorization team
- Coordinates scheduling with surgical centers, hospitals, and internal departments
- Communicates regularly with physicians and clinical staff
Training
- Standard organizational orientation followed by a structured 4-week training plan
Education/Certification (Preferred but Not Required)
- Medical Assistant (MA), LPN, or relevant clerical experience in scheduling and insurance
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Indiana University Health Inc