Scheduler Surgery

OverviewJoin our team as a day-shift, PRN, Surgery Scheduler in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well-being.  People-First: We prioritize your well-being with a supportive, inclusive culture where you are valued and cared for.  Make Healthcare Better: We use advanced technology to support our team and enhance patient care.  Get to Know Your Team: Lovelace Medical Group is a multispecialty provider group of over 300 providers, including physicians and advanced practice providers serving a broad range of specialties and primary care. ResponsibilitiesProvides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines. Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR). Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA). Shows dedication and commitment to patients through dependable attendance and schedule adherence. QualificationsJob Requirements: High School Diploma or GED equivalent.Excellent computer skills and the ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook are required. Knowledge of standard office procedures and equipment.Preferred Job Requirements: Associates Degree or higher in a related field of study.2 years of experience working in a healthcare field/role or call center environment.1 year of healthcare background/experience and/or call center experience.