Responsibilities
Receives scheduling requests from clients, contractors, project personnel, and internal stakeholders
Schedules and coordinates field technicians, inspectors, and other personnel to support project and client requirements
Maintains daily schedules and adjusts assignments based on workload demands, staffing availability, project priorities, and changing client needs
Monitors scheduled activities and follows up to verify that field personnel arrive on-site and complete assigned services as requested
Communicates scheduling updates, conflicts, delays, and changes to clients, contractors, technicians, and project teams
Coordinates with operations personnel to optimize resource utilization and scheduling efficiency
Maintains accurate scheduling records, logs, and supporting documentation
Processes, formats, transmits, and distributes project and business documents in a timely manner
Performs word processing, data entry, and document management activities
Registers projects, proposals, and related business records within company systems
Creates and maintains project, client, and administrative files and folders
Organizes, files, scans, uploads, and maintains electronic and physical records
Assists with the preparation, assembly, binding, and distribution of reports and project deliverables
Assists with answering telephone calls and directing inquiries appropriately
Supports incoming and outgoing mail distribution and routine office operations
Provides backup support to other administrative personnel during absences, lunch coverage, training, and periods of increased workload
Maintains the confidentiality of company, employee, project, and client information
Identifies opportunities to improve scheduling processes, communication, and operational efficiency
Performs other duties as assigned
Required Qualifications
Knowledge of general office administration, scheduling, and coordination practices
Ability to manage multiple schedules, priorities, and changing deadlines in a fast-paced environment
Strong organizational skills and attention to detail
Ability to prioritize tasks and respond effectively to changing operational demands
Effective verbal and written communication skills
Strong customer service and relationship-building skills
Ability to communicate professionally with contractors, clients, technicians, project personnel, and office staff
Ability to accurately maintain records, schedules, and documentation
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint
Ability to learn and utilize scheduling, dispatching, and business management systems
Ability to work independently while collaborating effectively with multiple stakeholders
Ability to identify scheduling conflicts and implement practical solutions
Ability to maintain confidentiality and appropriately handle sensitive information
Dependable work habits and a commitment to responsiveness, accuracy, and quality
Military Qualifications
Who We Are:
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and building science + infrastructure consulting services. We are employee-owned with more than 3,200 employees in 125 offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #144 in Engineering News-Record’s Top 200 Environmental Firms (October 2026) and #38 in Zweig Group’s Hot Firm List (June 2026). For additional information about ECS, visit: www.ecslimited.com.
ECS is an Equal Opportunity Employer. To learn more, click here.
| Location | Knoxville, Tennessee |
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