Scheduling Assistant II

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Scheduling Assistant II

• Location: Allentown, Pennsylvania 18104
• Employment type: W-2 Hourly
• Work model: On-site
• Posted July 28, 2026
• Job ID: JPC - 206966

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Job Description

Scheduling Assistant II - Allentown, PA (Hybrid)

About the Role

Join a dynamic operations team as a Scheduling Assistant II in Allentown, PA. In this hybrid contract position, you'll be essential in managing customer communications, supporting scheduling processes, and ensuring a seamless workflow. You'll spend three days per week in our collaborative office environment and the rest working remotely, providing the perfect balance of flexibility and team engagement.

Responsibilities

• Serve as the main contact for all incoming customer calls and emails
• Resolve customer questions and concerns or delegate them efficiently
• Maintain detailed logs of customer interactions and weekly reports
• Proactively contact customers throughout the job scheduling process
• Provide clear, step-by-step guidance on pre-job requirements
• Schedule customer appointments; send reminders and confirmations
• Support schedulers by creating work packets and processing job cards
• Remove job holds upon verification and create IVR appointments
• Assist with work order close-out and schedule temporary disconnects
• Investigate property damage claims and coordinate follow-up work

Required Skills and Experience

• 2-5 years' experience in a scheduling or administrative support role
• Proficiency in managing multiple customer communications and tracking interactions
• Strong organizational and time management skills
• Excellent verbal and written communication abilities

Preferred Skills

• Experience processing bundled job cards
• Familiarity with IVR appointment systems
• Prior experience investigating and coordinating property damage claims

Benefits

• Hybrid work schedule (three days onsite, remainder remote)
• Exposure to operational and customer service best practices
• Opportunity to collaborate with experienced schedulers and cross-functional teams
• Hands-on training and career growth within a supportive environment

How to Apply

Ready to take the next step in your career? Submit your application and resume through our online portal to join our energetic team in Allentown, PA!

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Job details

Job ID JPC - 206966

Location Allentown, Pennsylvania, United States

Work Model On-site

Employment Type W-2 Hourly

Job Type Contract

Experience 2-5 years

Industry Energy - Utilities - Gas - Electric

Posted July 28, 2026

Skills scheduler assistance

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