Scheduling Clerk

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. We are seeking to fill a number of key positions within our organization including this Scheduling Clerk opportunity at NDX Nelson Dental Laboratory in Rochester Hills, MI. 

The regular hours for this position are from 9:00 AM to 5:00 PM, Monday through Friday, and may vary from time to time.  

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

• Enter prescription information via Data Entry to schedule cases
• Perform the scheduling function for each case received
  • Enter demographics and customer information
  • Print preference notes matching to case
• Responsible for billing and invoicing all finished cases and will sort and attach
• Assist with answering incoming calls
• Make outgoing calls to customer’s offices
• Respond to all inquiries from customer’s offices

Secondary Responsibilities and Essential Functions of the Position:

• Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear
• Sorts and attaches doctor prescriptions
• Responsible for properly packing all completed cases
• Responsible for verifying and properly consolidating all cases to prepare for shipping
• Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures
• Disburse cases for local drivers
• Maintain proper level of assembled shipping boxes
• All other jobs as assigned

Skills and Abilities Required:

• Computer skills
• Must be able to read, write, speak and understand English
• Strong attention to detail
• Multi task
• Phone etiquette

Minimum Education and Experience Required:

• Preferred: High school diploma or equivalent
• Demonstrated relevant employment experience may be considered in lieu of education
• Dental office experience preferred
• Dental terminology knowledge preferred
• Billing experience preferred
• Working knowledge of Microsoft Office required

Hazardous Materials or Equipment Used:

• Disinfectant process chemicals
• Personal protective equipment as required
• Office equipment

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Good manual dexterity
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling
• May be required to push, pull, lift, and/or carry up to 20 pounds