Serenity Air, Inc. is a growing HVAC company that follows Christian values. We are a family-operated business that values excellent customer service and high quality work. We are looking to hire a positive, friendly, reliable and detail-oriented person to join our team!Must be available to work the following schedule:Full-Time, Monday- Friday, 7:00am- 4:30pm, No Weekends, $25+ per hr, Pay Based on Experience. PTO, Paid Holidays, Medical

Customer Care Specialist:Reception – Schedule or redirect incoming calls, promptly respond to email inquiries requiring service or schedulingCustomer Care – Working with Technicians to debrief service calls, follow up with customers, appointment confirmations, collect open invoices and ensure account accuracyDevelop and maintain friendly, respectful and helpful customer service relationships for all new and long-term customers.Maintain Data – Update lead sites & multiple database platformsScheduling Coordinator / Dispatch:Maintaining service and sales schedules – All scheduling and technician monitoring, filling schedule gaps, adjusting schedule for efficiency and preparing/updating technicians for the dayMembership Program – Seasonal scheduling and maintaining extensive customer databaseAssisting Service Manager – Ensuring needs are met for customers and technicians, prioritizing tasks, communicating corrections and team training opportunities and general supportCoordinating Repairs – Working with technicians to secure estimate approval, order parts and schedule return trips appropriatelyWorking closely with other office staff to complete priority tasks

Additional tasks as required to support SAI team and overall business successJob Qualifications: Proven excellent written and verbal communication and customer service skillsExperience with MS Office: Outlook, as well as Google applications -  (Service Titan experience welcomed)Strong work ethic Team-oriented Professional appearance and demeanorOrganized, self-motivated and detailedStrong ability to multi-task and adapt under redirection and project timeline restrictions