Scheduling Coordinator and Medical Assistant- White Oak Family Practice

• Scheduling Coordinator and Medical Assistant- White Oak Family Practice *

TriHealth White Oak Family Practice is looking for a Scheduling Coordinator/Medical Assistant who enjoys both the clinical and patient service sides of healthcare. In this role, you''ll be a key part of the patient experience, helping coordinate appointments, supporting providers, assisting with clinical care, and ensuring our patients feel welcomed and cared for every step of their healthcare journey

We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience.

Apply today and grow your career with a team that truly values you.

Location:

• 7631 Cheviot Rd, Cincinnati, OH 45247

Work Schedule:

• Full-Time (80 hours bi-weekly)

• No Holidays!

Incentives & Benefits:

In addition to a comprehensive benefits package-including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement-this role offers competitive pay based on education level and experience. This position is also eligible for up to a $500 sign on bonus. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

High School Degree in Healthcare

Clerical background with general computer skills and Knowledge in medical terminology

EKG

Injections

Venipuncture

Performance of common lab tests according to establish CLIA guidelines and TriHealth policy

Experience in medical/physician office setting

Job Overview:

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients'' charts, and prepares treatment rooms for examination of patients. The position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position's tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties.

Job Responsibilities:

Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments.

Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person.

Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process

Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.

Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette. Demonstrates proficiency in assisting with medical procedures on adults and children.

Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn. Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Maintains the safety and cleanliness of the treatment area. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Working Conditions:

Climbing - Occasionally

Concentrating - Frequently

Continuous Learning - Occasionally

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Occasionally

Pulling - Occasionally

Pushing - Occasionally

Reaching - Frequently

Reading - Consistently

Sitting - Consistently

Standing - Consistently

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Visual Acuity: Far - Consistently

Visual Acuity: Near - Consistently

Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer''s expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community