Benefits:- 401(k) matching
- Paid time off
- Training & development
We are looking for an outgoing, energetic team player who can be the main point of contact for our patients.
Approximately 33 hours a week
About Us: At the Back and Neck Center of Brick, we are committed to providing personalized, compassionate care to help our patients achieve better health and wellness. Our team is focused on creating a welcoming and healing environment, and we are looking for an energetic and organized receptionist to join our front-office team.
Position Overview: As the first point of contact for our patients, the receptionist will play a key role in creating a positive and professional experience. This position involves a variety of administrative tasks, including answering phones, scheduling appointments, managing patient records, handling leads, tracking patients compliance and assisting with office operations. The ideal candidate will have excellent communication skills, a friendly demeanor, and a strong attention to detail.
Key Responsibilities:
- Greet and check in patients in a friendly, professional manner.
- Answer phone calls, provide information, and schedule appointments.
- Managing leads from marketing sources
- Manage patient appointments, including confirmations and cancellations and tracking new patients compliance.
- Maintain and update patient records in our electronic health records (EHR) system.
- Assist patients with billing inquiries and insurance verification.
- Ensure the reception area is neat, organized, and welcoming at all times.
- Assist with general office tasks such as filing, faxing, and organizing office supplies.
- Maintain confidentiality and uphold HIPAA compliance in all patient interactions.
- Work collaboratively with the chiropractic team to ensure smooth office operations.
- Collecting Google Reviews from patients.
Qualifications:
- High school diploma or equivalent; some college coursework is a plus.
- Previous experience in a medical office, sales or customer service role preferred.
- Strong communication skills, both verbal and written.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Proficiency with office equipment (phones, fax, copier) and basic computer skills.
- A positive, professional attitude with a strong focus on customer service.
- Familiarity with chiropractic care or healthcare is a plus, but not required.