Scheduling Coordinator

Description:
Please provide the following information in the Fieldglass Comments section.
This information should Not be included on the candidate's resume.
Candidate location (city/state)
Current status and reason for seeking a new role
Onsite/work expectations confirmation
Skill alignment to the role
Availability / notice period
Prior experience (if applicable)
Planned time off

Resume Expectations
Please ensure all resumes meet the following standards before submission:

Professional Presentation
Resumes must be free of grammar and spelling errors.
Ensure consistent formatting, fonts, spacing, and bullet alignment.
Submissions with excessive errors may be rejected.

Consistent Work History
Use past tense for previous positions and present tense for current responsibilities.
Employment dates should be accurate and consistent.
Resume Content

Do Not Include:
Company logos
Candidate phone numbers
Email addresses
Home addresses
Any other personally identifiable information
The resume should focus exclusively on the candidates:

Professional Experience
Skills
Education
Certifications
Accomplishments

Assignment Information
Medical Enterprise: Keck Medicine of
Department: Transplant
PCC/RMG #: R-20351
Cost Center: 1726-7034 - Mech Circulatory Program

Assignment Information
Job Title: Scheduling Coordinator
Number of needs: 1

Target start date: ASAP
PCC approvals are granted for 13-week periods. Is there a possibility of extending this role beyond the initial approval period Likely, but no guarantees
Work hours: 8am-4:30pm
Dress code: business casual
Parking/Cost: paid by department
Could you please outline the interview process for this role, including whether it will be conducted via phone, video, in-person, or another format I will be interviewing the candidate via teams. I might include another employee but not too certain at this time. Via Teams

The scheduling coordinator fulfills a variety of roles to provide continuity of care for patients. The scheduling coordinator is an essential component of the transplant team and works in conjunction with clinical, financial and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Keck Medical Center. Duties include: closely monitoring patients throughout various transplant phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. The scheduling coordinator is also expected to problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services. The scheduling coordinator will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care. S/he should possess analytic skills and be able to evaluate/analyze information, patient charts and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others. S/he should have excellent verbal and written skills and an ability to easily learn hospital and transplant IT systems as they relate to scheduling and record retrieval. The scheduling coordinator acts as the non-clinical patient care coordinator to assure patients are being effectively cared for, and managed, to be compliant with transplant requirements and physician-directed care.

Must have:
Bilingual fluency is strongly preferred.
Clean-cut appearance
Knowledgeable and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information
Experience in the medical field, including scheduling and transplant, preferred.
Demonstrated ability to problem-solve and provide effective resolutions
Content knowledge of medical terminology and transplant process preferred
Ability to become proficient in EMR and various IT systems is required
What is the required levels experience, education HS diploma is a MUST HAVE
AA strongly preferred or BA/BS preferred

Background Check Progress:
Please keep us updated, as this information is vital for the PMO to maintain effective communication with the Hiring Manager and make any necessary adjustments to the start date if necessary.

Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.

Medical Enterprise - Non-Clinical Onboarding Requirements:
Background, Education, and Employment
Background Check:
Social Security Trace: 7 years worked and lived found by SSN Trace
County Criminal F&M: 7 years
Federal Criminal: 7 years
Widescreen Plus National Criminal Search
National Sex Offender Registry
Healthcare Sanctions State
OIG/SAM

Employment:
Verification of 3 Employers, with 2 out of 3 verified

Other Requirements:
HIPAA Training
Application
Temporary Worker Agreement
Harassment & Discrimination Pamphlet

Medical Requirements:
Immunizations:
MMR (Measles, Mumps, Rubella): Proof of immunity or series of 2 shots
Varicella (Chickenpox): Proof of immunity or series of 2 shots
Hepatitis B: Proof of immunity or series of 3 shots; worker can decline with a declination form on file

TB Test:
Annual test required; results must be read within 24 to 48 hours
Positive TB history requires chest x-ray results

Drug Screen:
Must be taken within 72 hours or the offer is rescinded.
10-panel drug test including:
Amphetamines
Barbiturates
Benzodiazepines
Cocaine metabolite
Opiates (Codeine, Morphine)
Hydrocodone
Hydromorphone
Oxycodone
Phencyclidine
Methadone
Propoxyphene

Influenza Vaccination:
Required for the current flu season (11/1 through 5/30)
Workers starting after May 1st should wait until after September 1st for the next flu shot season
Accepts signed personal/medical exemption

COVID Vaccinations:
Fully vaccinated with Covid-2024-25 Vaccine
Accepts signed religious/medical exemption

Note:
All items are billable except for the drug screen.
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act