Scheduling Coordinatorx2 - Remote - EST Hours

Job Summary

LHH Recruitment Solutions is seeking an experienced Scheduling Coordinator who will play a vital role in delivering exceptional customer service within our clients' remote call center. Responsibilities include managing patient communications, scheduling appointments, providing basic technical support, and supporting wellness programs. This role requires professionalism, empathy, and the ability to handle high call volumes while maintaining a positive patient experience.

Location: Remote (Work from Home ET Hours)

Shifts: 9:00 am EST - 6:00 pm EST (Sit - CT or ET) / 11:00 am EST - 8:00 pm EST (Sit PT, MT, or CT)

Compensation: $21.00 - $23.00 per hour depending on experience

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Responsibilities

• Champion exceptional customer service as a collaborative Marathon Health teammate
• Manage incoming patient communications, including calls and written inquiries
• Schedule services using Salesforce and/or Athena EMR
• Provide basic technical support (e.g., password resets, portal navigation)
• Respond professionally to patient inquiries, manage conflict, and build rapport
• Accurately document and maintain patient records
• Support wellness and incentive programs through data entry and portal updates
• Monitor feedback and escalate concerns appropriately
• Collaborate with the Patient Support Team to integrate service into operations
• Exhibit sound decision?making and practical judgment in all interactions
• Independently research and leverage available resources to resolve issues
• Maintain strong accountability for work, outcomes, and follow?through
• Be receptive and open to constructive feedback and coaching
• Demonstrate dependable and consistent attendance
• Adapt effectively to changes in processes, priorities, or the work environment
• Perform additional duties as needed to support the team

Qualifications

• Bachelor's Degree preferred
• Minimum 1 year of customer service experience (call center required)
• Healthcare or insurance industry experience preferred
• Preferred background in a healthcare setting
• Excellent verbal and written communication skills
• Pleasant, patient, and composed demeanor
• Ability to remain calm under pressure and handle complaints or conflicts positively and effectively
• Strong problem?solving and critical?thinking abilities
• High attention to detail - Practical, effective decision?making skills
• Good organizational skills with the ability to manage time-sensitive tasks
• Self?motivated to work independently or collaboratively as part of a team
• Strong sense of accountability and ownership
• Openness to feedback and coaching
• Ability to quickly adjust to changes in processes or priorities
• Proficiency in Microsoft Office, Teams, and SharePoint
• Experience with Athena EMR and Salesforce highly preferred
• Ability to toggle between multiple systems (4 total)
• Strong customer service ethic
• Awareness and adherence to confidentiality standards

Pay Details: $21.00 to $23.00 per hour

Search managed by: Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.