Scheduling Customer Service Coordinator

Urgent need for deadline-driven, team-oriented, and customer-focused professional to support scheduling and administrative operations. This role serves as a key point of contact for clients and internal teams while helping maintain accurate schedules, coordinating field operations, and ensuring data integrity across multiple platforms. Onsite Mon-Fri.

Key Responsibilities

• Support daily scheduling activities and answer incoming office calls.
• Experience using multi-line phones.
• Maintain and update scheduling data using Microsoft Excel.
• Ensure scheduling information is accurate across systems such as ProntoForms and Microsoft Flow.
• Communicate with clients by phone and email, providing excellent customer service.
• Resolve scheduling issues, client concerns, and schedule conflicts.
• Maintain files, records, databases, and administrative processes.
• Coordinate with Operations, Owners, and Subcontractors to support project deadlines.
• Assist other departments through cross-training and collaborative support.

Qualifications

• Bachelor's degree in Business Administration or a related field preferred.
• Minimum 2 years of scheduling, administrative, or related experience.
• Strong understanding of project scheduling concepts.
• Excellent organizational, communication, and multitasking skills.
• Ability to prioritize work in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.

Required Technical Skills

• Advanced Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• SharePoint
• Scheduling and database management systems

Ideal Candidate A highly organized, detail-oriented professional with strong customer service skills, scheduling experience, and the ability to manage multiple priorities while working effectively with clients, field teams, and management.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.