Scheduling Specialist

Role Summary

We are seeking a highly organized, detail-oriented, and customer-focused Scheduling Specialist to join a dedicated healthcare team in Stockton, CA!

In this essential role, you will help ensure that elderly patients receive timely, coordinated care by managing appointments, maintaining accurate staff availability, and supporting daily scheduling operations.

The ideal candidate is an excellent communicator who thrives in a fast-paced healthcare environment, enjoys solving problems, and is passionate about delivering outstanding customer service.

This is an excellent opportunity to contribute to a collaborative healthcare team while making a meaningful difference in the lives of seniors!

Duties & Responsibilities

Appointment Scheduling & Coordination

• Coordinate patient appointments, troubleshoot scheduling conflicts and urgent requests, communicate with staff, families, providers, and other stakeholders, and meet appointment turnaround times according to established scheduling protocols.

• Manage appointment cancellations and rescheduling requests from patients and staff, ensuring changes are handled appropriately and promptly communicated to all relevant parties.

• Maintain and update team member availability in scheduling systems, ensuring accurate information for all available appointment times.

• Conduct appointment confirmations and reminder calls according to department protocols, updating appointments as needed.

• Maintain accurate and timely documentation of all scheduling updates and communications in designated systems.

Customer Service & Communication

• Respond to incoming phone calls, emails, and scheduling requests received at the healthcare center.

• Screen, transfer, resolve, and appropriately process calls promptly while following established procedures and documentation standards.

• Provide outstanding customer service to patients, families, healthcare providers, staff, and other stakeholders.

• Communicate regularly with supervisors and team members regarding workload, scheduling needs, and priorities.

• Troubleshoot and resolve basic scheduling issues, escalating concerns to management when appropriate.

Scheduling Operations & Team Support

• Continuously review scheduling processes to identify opportunities for improved efficiency and streamlined operations.

• Recommend scheduling process enhancements when appropriate.

• Provide guidance and support to staff members regarding scheduling procedures and processes.

• Collaborate effectively with colleagues and stakeholders to support organizational values, teamwork, and quality patient care.

Administrative & Compliance Responsibilities

• Complete all required documentation accurately and within established timelines.

• Protect privacy and maintain confidentiality of organizational procedures and information regarding employees, patients, and families.

• Follow organizational policies and procedures and participate in required quality improvement activities, staff training, and meetings.

• Complete all mandated training and education within required timelines.

• Complete required occupational health screenings as needed.

• Demonstrate flexibility in assignments as organizational needs evolve.

• Be willing and able to work a varied schedule, which may include evenings, nights, and weekends.

• Perform additional duties as assigned.

Required Qualifications

• Minimum of 1 year of experience working in healthcare.

• Minimum of 1 year of experience working with an Electronic Medical Record (EMR) system.

• Excellent and accurate data entry skills, with experience using multiple software platforms.

• Outstanding customer service skills, particularly in telephone and written communications.

• Strong problem-solving abilities and persistence when facing challenges.

• Excellent organizational and communication skills.

• Ability to work independently with minimal supervision.

• Demonstrated ability to prioritize responsibilities in a fast-paced environment.

• Experience and competency working with individuals from diverse backgrounds and cultures.

• Commitment to supporting and improving the lives of vulnerable seniors.

• Ability to read, write, and speak English.

• Must be able to speak Spanish.

• Reliable transportation to and from the healthcare facility.

Required Education

• High School Diploma or GED.

Required Certifications & Licensure

• None specified.

Desired Qualifications

• Previous experience working in a coordinated senior care healthcare setting.

Preferred Education: None specified.
Preferred Certifications & Licensure: None specified.

About the Healthcare Setting

This opportunity is within a healthcare organization focused on providing timely, coordinated, and compassionate services to older adults.

The Scheduling Specialist plays an important role in supporting patient access to care, facilitating communication between patients and healthcare professionals, and helping daily healthcare operations run efficiently.

Location, Setting & Work Type

• Location: Stockton, California 95204

• Setting: Healthcare Center, Patient Scheduling and Administrative Support

• Work Arrangement: Fully On-Site

• Assignment: 6-Month Contract

• Schedule: Monday–Friday, 8:00 AM – 4:30 PM

• Hours: 8 hours per day, 40 hours per week

• Transportation: Reliable transportation required

• Additional Scheduling Flexibility: Must be willing and able to work evenings, nights, or weekends as needed.

If you're interested, please reply to this advertisement or directly email your resume to me at DSalgado@teemagroup.com or by calling/texting (949) 295-5951. I strive to reply within 48 hours. Looking forward to connecting with you soon.