School Operations Associate (SOA) - Flagship Campus

Primary Purpose:

The School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and just systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed, cared for and a valued member of our community. The School Operations Associate (SOA) is a school based position that ensures students, families, and staff have the information and resources they need to succeed. The SOA supports the day-to-day operations procedures that allow the school to run efficiently and effectively.

Education/Certification

• High School/GED Required
• Bilingual/English and Spanish Required

Experience:

• 1-2 years experience in school administration/front office

Special Knowledge/Skills:

• Must be able to communicate effectively with scholars and co-workers, parents and other stakeholders
• Ability to follow verbal and written instructions
• Ability to creatively problem-solve in a team atmosphere
• Strong organizational, communication, and interpersonal skills

Responsibilities and Duties:

• Assists with the implementation of the day-to-day school based operations policies and procedures
• Implements the Great 8 procedures such as arrival, dismissal, lunch
• Captures all transportation changes from parents
• Manages school child nutrition program, tracking, and reporting
• Supports with school based strategies to ensure kids are in seats
• Supports application verification calls and updates application system as needed
• Coordinates with District Director of Operations to implement school enrollment calendar events
• Supports school attendance process and maintenance of attendance records
• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
• Documents all attendance changes and corrects attendance data
• Ensures clear and effective communications with all community members and stakeholders
• Ensures all parent facing materials are readily available
• Schedules parent meetings with appropriate team members
• Manages all phone calls coming into the school and from the Campus Receptionists
• Prepares and sends school specific family communication - school newsletters, event updates, etc.