School Operations Supervisor

Austin, Texas

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Job Description

Job Description
Summary: The Private School Operations Supervisorserves as a subject matter expert for K12 Private School operational processes and support services. This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives. The incumbent exercises independent judgment, provides guidance to less experienced team members, and collaborates with internal stakeholders to develop and implement solutions that improve operational efficiency, quality, and service outcomes.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution.

Independently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards.

Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.

Analyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements.

Lead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams.

Develop, document, and maintain standard operating procedures, workflows, and training materials.

Provide informal coaching, training, and operational guidance to team members and new hires.

Monitor quality standards and conduct audits to ensure accuracy of transactions, data integrity, and compliance with established policies and procedures.

Evaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes.

Support implementation of new systems, tools, operational initiatives, and business process changes.

Research, analyze, and resolve issues affecting students, families, schools, and business partners that require coordination across multiple departments.

Generate and interpret operational reports and metrics to identify performance opportunities and support decision-making.

Serve as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools.

Lead special projects and strategic initiatives with defined business objectives and deadlines.

Perform other duties as assigned.

Minimum Required Qualifications:

High School Diploma or GED required.

Associate's degree preferred.

4+ years of directly related operational, enrollment, customer support, or administrative experience; or

3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS:

High level of attention to detail with focus on quality while working in a high-volume environment

Demonstrated ability to work independently in an effective and efficient manner

Excellent customer service skills and prior experience providing customer support

Excellent time management and organizational skills

Strong written and verbal communication skills

Ability to respond appropriately to feedback, mentoring and coaching Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience

Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.

Flexible schedule with ability to work additional hours as needed

Ability to travel 5% of the time (minimal, if any)

Ability to pass required background check Demonstrated subject matter expertise in private school operational processes and systems.

Proven ability to independently manage complex operational assignments and resolve non-routine issues.

Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.

Experience leading projects, coordinating stakeholders, and driving process improvements.

Ability to exercise sound ju

Numbers & Facts

Location

Austin, Texas

Skills

Administrative Skillsunmatched
Analysis Skillsunmatched
Auditingunmatched
Background Investigationunmatched
Bookkeepingunmatched
Business Processesunmatched
Coachingunmatched
Communication Skillsunmatched
Corrective Actionunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Decision Supportunmatched
Detail Orientedunmatched
Documentation Standardsunmatched
Establish Prioritiesunmatched
Financeunmatched
High School Diplomaunmatched
Leadershipunmatched
Maintain Complianceunmatched
Mentoringunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Visiounmatched
Microsoft Wordunmatched
Operational Auditunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operational Supportunmatched
Operations Managementunmatched
Operations Processesunmatched
Order Managementunmatched
Organizational Skillsunmatched
Payment Processingunmatched
People Managementunmatched
Performance Metricsunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Process Improvementunmatched
Product Supportunmatched
Project/Program Coordinationunmatched
Quality Metricsunmatched
Quality Monitoringunmatched
Root Cause Analysisunmatched
Salesforce.comunmatched
Schedule Developmentunmatched
Service Level Agreement (SLA)unmatched
Standard Operating Procedures (SOP)unmatched
Strategic Planningunmatched
System Operationsunmatched
Systems Administration/Managementunmatched
Time Managementunmatched
Trend Analysisunmatched
Willing to Travelunmatched
Writing Skillsunmatched

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