Sign upLog in
Construction Management Jobs in Nevada

School Operations Supervisor

Stride, Inc.
  • Carson City, Nevada
  • Instant Apply
Today

Job Description

Job Description
Summary: The Private School Operations Supervisorserves as a subject matter expert for K12 Private School operational processes and support services. This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives. The incumbent exercises independent judgment, provides guidance to less experienced team members, and collaborates with internal stakeholders to develop and implement solutions that improve operational efficiency, quality, and service outcomes.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution.
  • Independently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards.
  • Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.
  • Analyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements.
  • Lead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams.
  • Develop, document, and maintain standard operating procedures, workflows, and training materials.
  • Provide informal coaching, training, and operational guidance to team members and new hires.
  • Monitor quality standards and conduct audits to ensure accuracy of transactions, data integrity, and compliance with established policies and procedures.
  • Evaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes.
  • Support implementation of new systems, tools, operational initiatives, and business process changes.
  • Research, analyze, and resolve issues affecting students, families, schools, and business partners that require coordination across multiple departments.
  • Generate and interpret operational reports and metrics to identify performance opportunities and support decision-making.
  • Serve as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools.
  • Lead special projects and strategic initiatives with defined business objectives and deadlines.
  • Perform other duties as assigned.

Minimum Required Qualifications:
  • High School Diploma or GED required.
  • Associate's degree preferred.
  • 4+ years of directly related operational, enrollment, customer support, or administrative experience; or
  • 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS:
  • High level of attention to detail with focus on quality while working in a high-volume environment
  • Demonstrated ability to work independently in an effective and efficient manner
  • Excellent customer service skills and prior experience providing customer support
  • Excellent time management and organizational skills
  • Strong written and verbal communication skills
  • Ability to respond appropriately to feedback, mentoring and coaching Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience
  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
  • Flexible schedule with ability to work additional hours as needed
  • Ability to travel 5% of the time (minimal, if any)
  • Ability to pass required background check Demonstrated subject matter expertise in private school operational processes and systems.
  • Proven ability to independently manage complex operational assignments and resolve non-routine issues.
  • Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
  • Experience leading projects, coordinating stakeholders, and driving process improvements.
  • Ability to exercise sound ju

Numbers & Facts

LocationCarson City, Nevada

Skills

  • Administrative Skillsunmatched
  • Analysis Skillsunmatched
  • Auditingunmatched
  • Background Investigationunmatched
  • Bookkeepingunmatched
  • Business Processesunmatched
  • Coachingunmatched
  • Communication Skillsunmatched
  • Corrective Actionunmatched
  • Cross-Functionalunmatched
  • Customer Experienceunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • Data Qualityunmatched
  • Decision Supportunmatched
  • Detail Orientedunmatched
  • Documentation Standardsunmatched
  • Establish Prioritiesunmatched
  • Financeunmatched
  • High School Diplomaunmatched
  • Leadershipunmatched
  • Maintain Complianceunmatched
  • Mentoringunmatched
  • Operational Auditunmatched
  • Operational Improvementunmatched
  • Operational Strategyunmatched
  • Operational Supportunmatched
  • Operations Managementunmatched
  • Operations Processesunmatched
  • Order Managementunmatched
  • Organizational Skillsunmatched
  • Payment Processingunmatched
  • People Managementunmatched
  • Performance Metricsunmatched
  • Policy Developmentunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Procedure Developmentunmatched
  • Process Improvementunmatched
  • Product Supportunmatched
  • Project/Program Coordinationunmatched
  • Quality Metricsunmatched
  • Quality Monitoringunmatched
  • Root Cause Analysisunmatched
  • Salesforce.comunmatched
  • Schedule Developmentunmatched
  • Service Level Agreement (SLA)unmatched
  • Standard Operating Procedures (SOP)unmatched
  • Strategic Planningunmatched
  • System Operationsunmatched
  • Systems Administration/Managementunmatched
  • Time Managementunmatched
  • Trend Analysisunmatched
  • Willing to Travelunmatched
  • Writing Skillsunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder