Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: Scrum Master
Location: Atlanta, GA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Responsibilities:
- Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.)
- Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels
- Translate business needs into user stories, use cases, process flows, and acceptance criteria
- Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team
- Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities
- Manage the product backlog, prioritize features, and support sprint planning in an Agile environment
- Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices
- Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution
- Develop training materials and support change management activities at go-live
- Produce clear documentation including BRDs, solution design documents, and process maps
Qualifications:
- 4 8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform
- Strong understanding of ServiceNow's data model, workflows, and core modules
- Proficiency in requirements management tools (Jira, Azure DevOps, or similar)
- Experience working in Agile/Scrum delivery models
- Demonstrated ability to facilitate workshops and influence without direct authority
- Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences
Years of Experience:
- 16.00 Years of Experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Atlanta, GA |
| Industry | Computer/IT Services |
| Salary | $60.71 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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