To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Job Summary The Scrum Master Senior is a servant leader as part of an agile team. Scrum Master Senior will share accountability for meeting the delivery of the shared body of work. Will be responsible for fostering an environment for high-performing team dynamics, continuous flow, and relentless improvement. The Scrum Master Senior will facilitate team level processes, oversee execution, escalate impediments so the team can reach its goals, coordinate as needed with other Scrum Masters and Product Owners. Scrum Master Senior will coach agile practices and work collaboratively with agile teams and stakeholders to enable delivery of the products though well-executed iterations, providing insight on team’s activity and performance while encouraging accountability within and outside the team. Requirements EDUCATION Bachelor’s degree in technical or business discipline (Science, Information Systems, Engineering, Computer Science, Business Administration, or related field). In lieu of degree, five (5) years’ relevant experience will be considered. LICENSING/CERTIFICATION SAFe Agilst (SA) OR SAFe Practitioner (SP) Certification required. SAFe Scrum Master Certification preferred. EXPERIENCE Minimum five (5) years’ experience working as a Scrum Master, Product Owner, Product Manager, Business Analyst, Project Manager, or equivalent, supporting teams in end-to-end implementation. Experience with ServiceNow, ADO, or other software to manage agile programs. Practical knowledge of various coaching tools in team management. Proficient technical knowledge. Demonstrated understanding of and experience using Agile methodologies and frameworks (SAFe, Scrum, DevOPs, etc.), preferably SAFe. ESSENTIAL SKILLS & ABILITIES Proven ability to build and maintain cross-functional relationships. Demonstrated organizational skills Directs teams using clear written/verbal communication skills Empathetic; exhibits high level of personal accountability; resilience; continuous learning mindset Exhibits comfort when communicating at various levels within the organization (Product Owners, Product Management, and Senior Management). Executes conflict resolution; must be able to facilitate discussion of multiple approaches and drive resolution. Builds and maintains networks with influence, able to work upward and across teams to build rapport and partner with others to solve common problems; stakeholder management. Employs problem solving skills to identify root cause. Collaborates with cross-functional teams. Organizational transformation, delivering enterprise-level IT and digital products. Formulates qualitative and quantitative team metrics. Demonstrated ability to lead, coach and guide teams. LOCATION This is a hybrid role in our Little Rock, AR, location, requiring a minimum of three days in office weekly. Skills • Coaching • Information Interpretation • Oral Communications • Problem Sensitivity • Public Speaking • Training Instruction • Written Communication Responsibilities • Assists team in identifying local stories, maintenance, defects, tech debt, and other needed work • Assists with Planning Interval (PI) Planning. Ensures team is briefed on upcoming Features. Writes draft PI Objectives • Collaborates with other Scrum Masters and Release Train Engineers • Ensures all team events take place, are positive, productive and within the timebox • Facilitates the implementation of SAFe principles and practices • Guides team to achieve its goals • Guides team to find solutions independently • Identifies and eliminates bottlenecks to flow • Identifies and resolves cross-team impediments • Participates in, and facilitates, iteration events • Provides insight to team on methods beyond Scrum, such as Kanban, Flow, Built-in Quality • Supports Iteration Execution Certifications Certified SCRUM Master - Scrum Alliance, SAFe Agilist (SA) - Scaled Agile Hiring Range $99,000.00 - $128,600.00 Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment. Arkansas Blue Cross is consistently ranked as one of the best places to work in Central Arkansas. Why? We Love our Employees At Arkansas Blue Cross, we care about the health, wellness, and education of our employees. We offer many great incentives such as: Tuition reimbursement. Club Blue, a free, onsite gym to encourage exercise. Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating. Incentives for wellness education and exercise We Love our Culture The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Our inclusive culture brings employees together to connect while celebrating our differences. We Love our Community Our employees often volunteer within their communities, at charity events, walks and runs, schools and nonprofits. When disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.