SDWAN Network Engineer

S23 - Telecoms

Network & SD-WAN Engineer (3rd Line)

Location: New Jersey, US

Salary: $85,000-$110,000

About the Role

A global telco company is looking for an experienced Network & SD-WAN Engineer to join its International Service Operations Centre. The SOC is the single point of contact for enterprise customers worldwide. It supports network, SD-WAN, cloud and security, and unified collaboration services.

This is a hands-on 3rd line role. You'll take ownership of escalated and complex technical issues, design and implement network changes, and work directly with customers to improve their service. You'll need to work out what matters most and get it done without much supervision. Your work will have a direct impact on the quality of Day 2 services.

Key Responsibilities

• Act as the 3rd line technical lead for escalated and complex issues across services, designs and solutions
• Work closely with 2nd line service assurance teams on troubleshooting and technical administration
• Create and administer low-level designs and deliver complex network changes for customer services
• Build strong customer relationships, attend service reviews and drive actions to fix service quality issues
• Create and validate RCAs and PCAs following high severity outages
• Support cross-functional teams on service improvement plans, complex migrations and changes that improve network uptime
• Develop and maintain SOPs, knowledge base articles, troubleshooting guides and working instructions
• Upskill the service desk through training, breakout sessions and on-the-job guidance

What We're Looking For

• 6+ years of experience in networking and SD-WAN, ideally within a service provider environment
• Professional level, hands-on experience with routing and switching, including OSPF, BGP, VLANs, STP and VTP
• In-depth knowledge of MPLS, LDP, RSVP, QoS and traffic engineering, with real-world WAN connectivity and optimisation experience
• Practical experience with Versa, Fortinet and/or Cisco SD-WAN, including configuration, policy-based routing, application-aware routing and troubleshooting
• Strong packet analysis and diagnostics skills using tools such as Wireshark, SolarWinds, PRTG, NetFlow and ThousandEyes
• A calm, structured approach to escalations and confidence communicating with customers, vendors and internal teams
• Clear written documentation and reporting skills
• CCNP, CCIE or equivalent Network/SD-WAN certification an advantage

Why Join?

• A senior technical role where your expertise directly shapes service quality for global enterprise customers
• Exposure to a wide range of technologies across network, SD-WAN, cloud, security and UC
• Work with complex, multi-vendor SD-WAN environments at real scale
• Backed by one of the world's largest subsea fibre networks and a global customer base of 7,000+ enterprises
• The chance to influence how the service desk works through training, process and knowledge sharing
• Competitive salary and benefits