Seasonal Credentials Computer Staff

POSITION OVERVIEW

The Seasonal Credentials Computer Staff are responsible for preparing, printing, and distributing credentials to event personnel, vendors, media, and guests. This position plays an essential role in maintaining accurate records, ensuring proper access levels, and providing professional customer service throughout the credentialing process.

All applicants must be available to work during the 2027 BNP Paribas Open season.

• Employees must commit to an agreed-upon schedule with open availability for various shifts between 7:00 AM and 9:00 PM during the following event periods:

o BNP Paribas Open: February 21-March 14, 2027

§ Shifts: 6am - 2pm, 7am - 3pm, 9am - 5pm, 1pm - 9pm, and 5pm - 9pm

• A mandatory orientation will be held on February 21, 2027
• Start date: Approximately the end of November

DUTIES AND RESPONSIBILITIES

• Prepare and print event credentials according to approved access lists *
• Distribute credentials to authorized individuals and verify identification when required *
• Enter and update credential data in the computer system with accuracy and attention to detail *
• Assist in organizing and maintaining credential inventory and supplies *
• Communicate effectively with event departments to confirm access levels and resolve discrepancies *
• Provide courteous and efficient customer service to staff, vendors, and guests picking up credentials *
• Support the setup and breakdown of the Credentials Office before and after the event *
• Maintain confidentiality of sensitive information related to access and credentials *
• Perform additional duties as assigned by the credentials manager *
• Other duties as assigned
• Essential Job Function

The job duties and responsibilities listed above are a general outline of the typical functions of the job, not an exhaustive list of all possible tasks and duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION & EXPERIENCE

• High School diploma or general education degree (GED) Required
• Current or prior experience in customer service a plus
• Current or prior experience in office setting a plus
• Credential program training provided

KNOWLEDGE, SKILLS, & OTHER ABILITIES

• Strong computer and data entry skills required
• Excellent attention to detail and organizational skills
• Strong communication and interpersonal abilities
• Previous administrative, customer service, or event experience preferred
• Ability to work in a fast-paced environment and manage multiple tasks
• Must be available to work long hours, including weekends and holidays, during the event period
• Bilingual preferred, not required

REQUIRED LICENCES & CERTIFICATIONS

• California Workplace Harassment Prevention certification
• California Workplace Violence Prevention certification

LANGUAGE ABILITY

• Ability to speak effectively with guests, vendors, co-workers, and all organization employees
• Ability to speak, read and understand English

REASONING ABILITY

• Ability to carry out instructions furnished in written, oral, and diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

MATH ABILITY

• Ability to apply basic concepts of math

COMPUTER KNOWLEDGE

• Basis computer literacy and using hand-held devices
• Time clock and mobile app

EQUIPMENT

• Desktop Computer
• Touch Screen Computer
• Large card format color printer
• Telephone
• Copier
• Barcode scanner

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions within reason, and such that it would not pose undue hardship.

• This position requires flexible working hours and will include nights, weekends, and major holidays
• May be required to work extended work hours during events or special projects
• Employee is regularly exposed to indoor and outdoor weather conditions
• Frequently exposed to cold, hot, wet, or humid conditions
• Noise level in the work environment is usually moderate

PHYSICAL DEMANDS

The physical demands described on the attached "Physical Demands of Position" chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See attached "Physical Demands of the Position".

CONFIDENTIAL INFORMATION

This position has access to confidential information. - Personal information, emails, phone numbers, date of birth

COMPANY FUNDS

This position has no access to company funds.

EOE

PHYSICAL DEMANDS OF POSITION

Job Title: Seasonal Computer Staff

How many hours are worked per day? 6 - 8 + occasional overtime

When completing this form, look at the job from a typical/average workday perspective.

Percentage Time Designation

PHYSICAL ACTIVITY

Rarely

<1%

Occasionally 1-33%

Frequently 34-66%

Continuously 67-100%

Stand

X

Walk

X

Sit

X

Use hands to finger, handle or feel

X

Reach with hands and arms over shoulder

X

Reach with hand and arms over head

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

i.e., Position requires standing 1/3 of the time.

Does this job require that weight be lifted or force be exerted? If so, how much and how often?

Percentage Time Designation

WEIGHT

Rarely

<1%

Occasionally 1-33%

Frequently 34%-66%

Continuously 67%-100%

Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

X

More than 100 pounds

X

i.e., Position requires lifting 1/3 of the time up to 10 pounds.

Does this job have any special vision requirements? Check all that apply.

X

Close Vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

X

Color vision (ability to identify and distinguish colors)

X

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

X

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

X

Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

No special vision requirements

List specific job duties that require the physical demands selected above:

Color recognition is necessary for accuracy and security. Colors distinguish credential types, access

levels, or areas. May need to bring supplies from storage. i.e., lanyards, pouches, and cards