Seasonal Customer Service Support Representative

Job Summary

Pay Rate: $17.00 per hour. This is a seasonal position.

The Seasonal Customer Service Support Representative, working under close supervision, is responsible for performing claims data entry for First Notice of Loss (FNOL), updating information in ClaimCenter, and completing attachments. Responds to claims email inquiries. Performs research on unidentified claims documents in Claims Capture.

Job Responsibilities

• Performs assigned daily claims customer support activities.
• Completes FNOL entry for all lines of business following guidelines into ClaimCenter.
• Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter.
• Responds to claims email inquiries and ensures Customer Care Center (CCC) email inbox is reviewed regularly throughout the day.
• Responds to inquiries from claims personnel or customers via phone or email within service level guidelines.
• Researches unidentified claims documents in Claims Capture within service level guidelines.

Job Qualifications

• 1+ years of previous work experience, preferably in a contact center environment.
• Data entry experience including being accurate with a focus on attention to details.
• Strong oral, written, and interpersonal communication skills.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Strong customer service orientation.
• Basic math skills.
• Solid organization skills gained through previous work experiences.
• High School Diploma or General Education Diploma (GED) and/or commensurate experience.

Location

Remote

Behavioral Competencies

• Collaborates
• Customer focus
• Communicates effectively
• Decision quality
• Nimble learning

Technical Skills

• Time Management
• Data Entry
• Enterprise Software
• Conflict Management
• Active Listening
• Analytical Skills
• Customer Service Applications
• Insurance Industry Knowledge
• Customer Relationship Management
• Customer Service

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd's of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.