Seasonal Visitor Services Associate

About the role

The Seasonal Visitor Services Associate (VSA) plays an essential role in creating a welcoming, informed, and memorable experience for every guest visiting the Petersen Automotive Museum. As one of the first points of contact for visitors, the VSA provides friendly and efficient service at 

the Admissions Desk, processes ticket sales, promotes museum memberships and Vault experiences, and shares helpful information about exhibitions, events, and visitor amenities. 

This seasonal position is ideal for a customer-focused individual who enjoys working in a fast-paced, team-oriented environment and engaging with visitors from diverse backgrounds. Seasonal associates help support daily museum operations, peak attendance periods, holidays, and special events. Weekend, holiday, and flexible scheduling availability is required.

What you'll do

Welcome guests and provide friendly, professional, and efficient customer service that reflects the museum’s commitment to an exceptional visitor experience. 

Process accurate transactions for general admission, advance admission, parking, memberships, Vault tours, group and school visits, and gift tickets or cards.

  Promote and upsell museum memberships and Vault experiences by communicating their benefits and helping guests select the options best suited to their interests.

  Provide accurate information about museum exhibitions, hours, programs, special events, visitor amenities, and wayfinding. 

Maintain accurate cash handling procedures, balance assigned cash drawers, and review daily admissions transactions in accordance with museum procedures. 

Conduct visitor surveys and collect feedback to support the museum’s guest experience initiatives. 

Assist with crowd management, guest flow, and other front-of-house responsibilities as needed. 

Collaborate with Visitor Services colleagues and other museum departments to ensure smooth daily operations and consistent communication. 

Maintain a clean, organized, and professional Admissions Desk and work area.

Adhere to museum policies, service standards, uniform requirements, and established operational procedures. 

Perform other related duties and special projects as assigned.

Qualifications

Previous cashier, retail, admissions, hospitality, or customer service experience preferred. 

Strong verbal communication and interpersonal skills, with the ability to engage positively with visitors of all ages and backgrounds. 

Excellent attention to detail and the ability to handle monetary transactions accurately.

Comfortable learning and explaining membership benefits, ticket options, and museum offerings. 

Ability to work efficiently in a fast-paced environment while maintaining a welcoming and professional demeanor. 

Strong teamwork, problem-solving, and organizational skills. 

Reliable, adaptable, and willing to assist with changing operational needs during busy periods and special events. 

Availability to work weekends, holidays, and a flexible seasonal schedule.