Seattle - Control Tower Manager

Responsibilities:

• Establish a Control Tower delivering 95%+ real-time visibility across assigned air and sea portfolios within the first 90 days.
• Reduce average exception-resolution time by 20% in year one through proactive alerts, standardized playbooks, and root-cause tracking.
• Produce weekly KPI reports and monthly business reviews that drive measurable gains in on-time performance and customer satisfaction.
• Lead and coach a team of coordinators and analysts so that 80% of issues are resolved at first contact.
• Standardize processes and dashboards that scale to new customers and trade lanes without proportional headcount growth.
• Partner with sales and operations to convert Control Tower insights into at least two contract expansions or new awards per year.
• 5+ years in international air and ocean freight, including 2+ years managing visibility, exception handling, or a control-tower function.
• Proven results improving on-time performance or reducing dwell times through data, process, and team leadership.
• Hands-on proficiency with TMS platforms, visibility software, and reporting tools (Excel, Power BI or equivalent).
• Experience leading small teams in a high-volume, time-sensitive logistics environment.
• Strong communication skills with customers, carriers, and internal operations, sales, and IT stakeholders.

About the Company

This organization is a global transport and logistics leader with a network spanning more than 90 countries and thousands of offices and logistics facilities worldwide. It offers freight forwarding by air, sea, road, and rail, alongside contract logistics and supply chain solutions tailored to industries such as automotive, aerospace, healthcare, technology, and consumer goods. Built on principles of partnership and foresight over five decades, the company has grown through strategic expansion to become one of the largest players in its field. Its approach combines global scale with digital innovation, using advanced tracking and visibility platforms to help enterprises of all sizes streamline and de-risk their supply chains.

About Caliber

Caliber is a specialized talent agency built by freight professionals, not career recruiters, dedicated exclusively to the freight forwarding and logistics industry. Our mission is simple: to match the best talent in the industry with the best companies in the industry. Because our team comes from within the industry, we understand both the technical demands of the roles we fill and the culture of the companies we represent. As a niche agency, we strive to be recognized among the best in our field while operating as servant leaders within the freight and logistics community.